Client Success Coordinator

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: TYPE OF WORK

Full Time

: SALARY

$5 an hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

Executive Operations & Client Success Coordinator (Remote)
Location: Remote (Work from Home)
Company: Miss K Kitchen & Bath Remodels
About Miss K
Miss K Kitchen and Bath Remodels is a female-owned, relationship-driven remodeling company specializing in creating kitchens and baths that reflect the lives and dreams of our clients. We believe that great remodels are built on trust, clear communication, and craftsmanship delivered with heart.

We have built a foundation on being communicative and clear with both clients and subcontractors. Our motto is to be a G.O.A.T., which means:
• Be a Good Listener
• Be Observant
• Be Affirming
• Be Trusting/Trustworthy

When racehorses get anxious, trainers often pair them with a goat companion. The goat's calm presence helps the horse stay steady and focused. Remodels are stressful, and we believe in being our clients' G.O.A.T.—a trusted, steady, and calming partner every step of the way.
About the Role
Our Executive Operations & Client Success Coordinator is the organizational heartbeat of every project. You'll serve as the primary administrative support for our clients, subcontractors, and internal team, ensuring every project is organized, communicated clearly, and running smoothly from start to finish. This role blends warm client care with exceptional organization, proactive communication, and operational excellence.
Champion the Client Experience
Serve as the primary virtual point of contact for clients through phone, email, text, and CRM communication.
Answer calls with warmth and professionalism; schedule appointments and ensure follow-through.
Send reminders for meetings, walkthroughs, and schedule updates so clients and subcontractors are always informed.
Coordinate sample requests, shipping, and deliveries to help clients make confident selections.
Coordinate scheduling between photographers, clients, and project managers for before-and-after photography.
Listen actively, resolve concerns quickly, and build trust through honest, clear communication while living our G.O.A.T. values.
Keep Operations Flowing Smoothly
Filter and manage emails; upload and organize documents in the CRM so every client file is current and complete.
Manage Houzz CRM and maintain accurate project records.
Create detailed scopes of work using videos, plans, measurements, and supporting documents.
Oversee calendar management, appointments, reminders, and coordination for clients and subcontractors.
Help manage Karenina's calendar and priorities.
Handle data entry and estimate details accurately.
Draft professional emails, proposals, scopes of work, and client communications using AI tools such as ChatGPT while maintaining the Miss K voice.
Coordinate Subcontractor Management
Obtain and verify subcontractor insurance policies and licenses.
Send subcontractor agreements and maintain current records.
Gather and track subcontractor bids and accounts payable information.
Coordinate subcontractor scheduling and reminders.
Follow up with subcontractors via phone, email, and text to ensure schedules, documentation, and deliverables stay on track.
Support Financial & Project Administration
Maintain and update the job costing spreadsheet.
Help secure permits and manage pre-construction lien processes.
Keep organized records supporting transparent billing and reporting.
Collect client payments.
Assist with purchase orders, vendor follow-up, material tracking, and invoice organization.
What We're Looking For
Experience in client relations, office administration, project coordination, or similar roles.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Comfortable with CRM systems, Google Workspace, spreadsheets, and office software.
Comfortable learning new technology quickly.
Experience using AI tools (ChatGPT, Claude, Gemini, etc.) to improve productivity.
Fast and reliable internet connection.
Quiet, professional home office.
Ability to work approximately 8:00 AM–5:00 PM Mountain Time.
A proactive, collaborative spirit aligned with the Miss K G.O.A.T. philosophy.
Compensation
Full-time remote position.
Competitive compensation based on experience and location.
Performance bonuses available.
Long-term growth opportunities.
Why You'll Love Working Here
At Miss K, you're more than an employee—you'll be part of a team dedicated to building beautiful spaces and lasting relationships. We celebrate wins together, support each other through challenges, and never lose sight of the heart behind our work.
Ready to Join Us?
Apply today and help us build something beautiful together while delivering an exceptional client experience from anywhere in the world.

SKILL REQUIREMENT

Communication Computer Literacy Time Managment

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Client Success Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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