Customer Success Specialist

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: TYPE OF WORK

Any

: SALARY

TBD

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

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About the Role

We are hiring a Customer Success Specialist to support a growing Australian software company serving the removals and logistics industry. This is a substantial product covering complex, fast-moving operations, and our customers are busy business owners and operators who rely on the platform to run their day.
You will be the human face of the product. You will guide new customers through setup and onboarding, resolve issues with calm authority, and proactively help customers get more value from the product over time.

What You'll Do

Guide new customers through setup, configuration and onboarding, ensuring they are live and confident on the platform quickly
Act as first line of support for business users, picking up where the knowledge base and AI assistant leave off
Resolve product and operational queries with clarity and ownership, escalating only when genuinely required
Run proactive check-ins with customers to keep adoption on track and surface any friction early
Identify opportunities for customers to use more of the product and turn those into real outcomes
Feed customer insights back to the product and leadership teams to help shape the roadmap
Maintain accurate records of customer interactions, health and follow-ups in the CRM

What We're Looking For

Solid experience in customer success, account management or B2B customer support, ideally in SaaS or software
Confident working with business owners and operators, not just consumers. You can hold your own with a stressed customer mid-move and bring the temperature down
Friendly, natural communicator with excellent spoken and written English
A steady hand. You stay composed under pressure and can take control of a conversation when it needs direction
Genuinely curious about how businesses operate. Experience with or exposure to logistics, removals, field services or operations-heavy industries is a plus but not required
Comfortable learning a large, feature-rich product deeply and explaining it simply
Self-managing and reliable, with the maturity to work closely with an Australian leadership team across time zones

Why Join

Work directly with the founder and Australian leadership, including in-person training in August
Be part of a small, foundational customer success team with real influence on how the function is built
A product and industry where you genuinely change someone's day.

Work Schedule: Day Shift
Work Setup: Remote, with onsite attendance required based on client visits or requirements

SKILL REQUIREMENT

Customer Support Management B2B Account Management

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Customer Success Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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