Operations, Logistics & Customer Service Specialist For SG Growth Firm

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: TYPE OF WORK

Full Time

: SALARY

SGD500-SGD1000/ month

: HOURS PER WEEK

40

: DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

Job Title: Full-Time Operations, Logistics & Customer Service Specialist for a Singapore Brand Water Filter Company

Working Hours: 9:00 AM – 6:30 PM SGT (Monday to Friday)
Salary Range: $ ---------- SGD/ month (Depending on experience)

About the Role:We are seeking a highly organized, proactive Full-Time Virtual Assistant to manage our day-to-day business operations, customer support, and supply chain logistics. You will work side-by-side with our team during Singapore business hours to ensure smooth order fulfillment and excellent customer care.

Key Responsibilities:

Logistics & Supply Chain: Coordinate daily order fulfilment, liaise with couriers/3PLs, track shipments, resolve delivery delays, and update stock trackers in Microsoft Excel. Keep accurate records of inventory on Microsoft Excel.

Customer Support: Respond promptly to customer inquiries via email and chat, handling tracking updates, returns, and product questions. Pre and Post sales support to the Sales Team Lead. Work with the local Managers closely.

Marketing Operations: Manage email lists, segmentations, and basic campaign deployment within Xero, ActiveCampaign and Mailchimp. Shopify Management: Monitor incoming orders, process refunds, and ensure product data is accurate.

Accounts Claims: To prepare and submit accounts claims and invoices from vendors monthly on Xero.

Requirements:2+ years of experience in Customer Service, E-commerce Operations, Supply Chain, or Logistics coordination.

Hands-on proficiency with Shopify, ActiveCampaign, Mailchimp, and MS Office (especially Excel). Knowledge in Xero is a bonus.
Flawless written English communication skills for professional email drafting.Strong problem-solving skills to independently resolve delivery exceptions with couriers.

Based in the Philippines and strictly available 9:00 AM – 6:30 PM SGT.
Reliable high-speed fiber internet with a verified backup power or pocket Wi-Fi solution.
Possess a good and reliable computer/laptop to work at.
Graduates are preferred.
Good with graphic design a plus.
Ability to manage Google and FB Ad manager a bonus.

How to Apply:Please reply with your updated resume, a link to your online portfolio/profile, and a brief summary of your experience on customer service, handling logistics or order fulfilment for e-commerce brands. Do include any latest projects you had worked on and how you have overcome challenges.

SKILL REQUIREMENT

Logistics Management Customer Service Billing

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Operations, Logistics & Customer Service Specialist For SG Growth Firm

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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