Administrative, Operations, Automation & Social Media Coordinator

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: TYPE OF WORK

Full Time

: SALARY

$5.50 to $7.50 USD per hour (negotiable

: HOURS PER WEEK

45

: DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

About Us

The Maids is a growing Australian cleaning business operating across Victoria’s Surf Coast, from Anglesea to Apollo Bay, and Queensland’s Sunshine Coast.

We specialise in Airbnb and holiday rental turnovers, residential cleaning, deep cleans, and end-of-lease cleans using eco-friendly products.

We are a practical, down-to-earth team that values reliability, clear systems, and looking after both our clients and cleaners. We use ---------- and a mix of third-party tools, and we are looking for someone who can help us improve our systems, strengthen our operations, support our social media, and make the whole business run more smoothly.

About the Role
We are looking for a full-time Administrative, Operations, Automation & Social Media Coordinator to support the day-to-day running of the business.

You will work closely with our senior admin and business owners to manage bookings, staff rosters, client communication, operational issues, systems, and social media tasks across two regions.

This is not an email-only position. You must be comfortable handling calls, managing schedules, solving problems, supporting social media, and taking ownership of daily tasks.

Automation and systems experience will be highly prioritised.

Main Responsibilities
1) Operations and Administration
- Manage bookings, schedules, and job information in ----------
- Create and update staff rosters
- Match cleaners to jobs based on availability, location, travel time, and job requirements
- Handle last-minute roster changes, cancellations, and scheduling issues
- Answer incoming calls and communicate professionally with clients
- Keep cleaners, admin staff, and owners updated
- Solve day-to-day operational problems calmly and efficiently
- Support general administrative tasks as required
- Automation and Systems
- Improve workflows, forms, boards, dashboards, and automations in ----------
- Connect and improve processes between different apps and tools
- Build or maintain automations using Zapier, Make, or similar platforms
- Identify repetitive tasks that can be simplified or automated
- Help improve booking, rostering, communication, and reporting processes
- Assist with website updates, online forms, and other digital systems

2) Social Media
- Help plan and organise social media content
- Create simple graphics, posts, reels, and videos using Canva, CapCut, or similar tools
- Write clear, friendly captions in an Australian business style
- Schedule content across social media platforms
- Assist with responding to comments and messages
- Organise photos and videos from cleaners and completed jobs
- Help maintain a consistent brand style
- Track basic social media performance and engagement
- Support promotional campaigns, recruitment posts, and seasonal content

Skills and Experience We Are Looking For
- Practical experience with automations, integrations, or workflow improvements
- Experience with ---------- is highly preferred
- Experience with Zapier, Make, ClickUp, Asana, Notion, or similar systems
- Strong organisational and problem-solving skills
- Experience managing rosters, bookings, dispatch, or field-based teams
- Confident handling calls and speaking with clients
- Social media management or content creation experience
- Experience with Canva, CapCut, Meta Business Suite, or similar tools
- Basic website management experience is an advantage
- Strong written and spoken English
- Ability to write professional, warm, and natural captions and client messages
- Calm and reliable when managing urgent or last-minute changes
- Proactive and able to work with minimal supervision
- Reliable internet connection and a quiet workspace

Experience in cleaning, Airbnb, property management, hospitality, or another service-based business is helpful but not required.

Priority Skills
Candidates will be prioritised based on the following:
- Automation and app integrations
- ---------- and operations systems
- Staff rostering and scheduling
- Call handling and client communication
- Social media content creation and management
- Website and digital tool experience

Work Schedule
Full-time
Five days per week
You must be available during agreed Australian business hours
Long-term position

Salary
$5.50 to $7.50 USD per hour, depending on your experience, automation skills, and technical knowledge.

How to Apply
At the top of your application, write: Maids Ops Admin – [Your Name]

Please include:
- Your resume or CV
- A short introduction of three to six sentences
- Your experience with ---------- or similar systems
- Your experience with automations and app integrations
- One example of a workflow or repetitive process you improved
- Your experience managing staff rosters, bookings, or schedules
- Your experience with social media management and content creation
- Links or samples of social media content, graphics, videos, or accounts you have managed
- Your experience with websites or online forms
- Your expected hourly rate
- Your availability to start

Applications that clearly demonstrate practical automation, ---------- , operations, and social media experience will be prioritised.

We are looking for someone reliable, proactive, technically curious, and organised who can help us run a tighter, more efficient business.

SKILL REQUIREMENT

Monday Social Media Marketing Administrative Support

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Administrative, Operations, Automation & Social Media Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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