Hermann London Group

Resident & Leasing Coordinator (Virtual Assistant)

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: TYPE OF WORK

Full Time

: SALARY

5.00

: HOURS PER WEEK

30

: DATE UPDATED

Aug 4, 2026

JOB OVERVIEW

# Resident & Leasing Coordinator (Virtual Assistant)

We're looking for a highly organized, proactive Virtual Assistant to become an integral part of our growing property management team.

This is more than an administrative role. We're looking for someone who takes ownership, anticipates needs, follows through, and wants to grow alongside the business. You'll serve as the primary administrative support for the Property Manager by ensuring timely communication, accurate documentation, and efficient processing of resident requests.

## Responsibilities

### Leasing & Lease Administration

* Follow up with prospective tenants and nurture leads
* Follow up on rental applications, including missing documentation and status updates
* Prepare lease agreements
* Prepare lease renewals and conduct resident renewal outreach
* Execute leases and maintain accurate document tracking

### Resident Account Management

* Conduct delinquency outreach
* Communicate payment plans and follow up as needed
* Respond to general resident account questions
* Send routine resident notices

### Resident Communication & Administrative Support

* Provide routine resident communication
* Manage and organize the shared inbox
* Maintain resident files and compliance documentation
* Track deadlines and ensure important tasks are completed on time
* Follow up on outstanding items
* Help maintain organized systems and administrative workflows
* Assist with recurring administrative projects and support the Property Manager with day-to-day operations

### Maintenance Intake & Triage

* Receive incoming maintenance requests
* Gather missing information, photos, or videos from residents
* Identify emergency maintenance requests and determine urgency
* Create and assign work orders
* Send the initial acknowledgment confirming the request has been received

**Please note:** Once a work order has been created and assigned, responsibility transfers to the Maintenance Coordinator or Property Manager. This position is **not** responsible for vendor scheduling, maintenance follow-up, inspections, or work order closeout.

## We're Looking For Someone Who

* Is highly organized and detail-oriented
* Takes initiative instead of waiting for instructions
* Follows up and asks for work when capacity allows
* Anticipates needs and reminds others of important deadlines
* Communicates professionally and confidently
* Enjoys creating structure and improving processes
* Is dependable, accountable, and takes pride in producing accurate work
* Wants to build a long-term career in property management and grow with the company

Property management or real estate experience is strongly preferred.

Experience with AppFolio is highly preferred. Experience with other property management software such as Buildium, Rent Manager, Propertyware, or similar platforms is also valuable.

## To Apply

Please include:

* Your property management or real estate experience
* The software and tools you've used (AppFolio, Buildium, Rent Manager, etc.)
* Your availability
* Your hourly rate
* A brief explanation of why you'd be a great fit for this position

We're looking for someone who wants to become a valued member of our team, take ownership of their work, and help us continue building exceptional service for our residents and owners.

SKILL REQUIREMENT

Attention to Detail Communication Organization

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Hermann London Group

Resident & Leasing Coordinator (Virtual Assistant)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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