SHORT-TERM RENTAL OPERATIONS SPECIALIST

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: TYPE OF WORK

Full Time

: SALARY

4-6

: HOURS PER WEEK

35

: DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

SHORT-TERM RENTAL OPERATIONS SPECIALIST
UK Airbnb and Serviced Accommodation | Full-Time

SCHEDULE
Mon-Friday UK time (Weekends and extra shifts available)

SALARY
US$4–$6 per hour, depending on relevant experience
Performance and pay reviews as responsibilities grow

ABOUT US

We are a growing UK short-term rental management company. We manage Airbnb and serviced accommodation properties for landlords, with a strong focus on reliable operations, well-maintained homes, and excellent guest experiences.

We are hiring an experienced operations specialist who wants stable, long-term work and takes genuine ownership of their responsibilities.

This is not simply a guest-messaging position. You will coordinate cleaners and contractors, monitor stays, solve operational problems, and ensure every issue is followed through to completion.

WHO THIS ROLE IS FOR

You may be a good fit if you:

- Take action without waiting to be repeatedly reminded
- Investigate a problem before asking for help
- Recommend solutions instead of only reporting problems
- Follow up until a task is genuinely complete
- Notice risks early and communicate them clearly
- Remain calm and professional when guests are frustrated
- Take pride in accurate, dependable work

We do not expect you to know everything. We do expect you to think, use the available SOPs and information, and say, “Here is what I recommend and why.”

YOUR RESPONSIBILITIES

- Respond promptly and professionally to guests through Airbnb, ---------- , Guesty, WhatsApp/WATI, and email
- Manage booking questions, amendments, extensions, arrivals, in-stay issues, and check-outs
- Monitor upcoming arrivals and identify missing information or possible problems
- Coordinate cleaners, maintenance contractors, and other suppliers
- Confirm that assigned work has actually been completed, including requesting evidence where required
- Keep guests updated while an issue is being resolved
- Own maintenance and operational issues from first report through to resolution
- Maintain accurate notes, tasks, and handovers in our systems
- Identify complaints, refund risks, and review risks early
- Escalate urgent or high-risk situations with a clear summary and recommended action
- Identify repeated problems and suggest practical improvements to our SOPs and operations

REQUIRED EXPERIENCE

You must have:

- At least two years of recent experience in Airbnb, serviced accommodation, hospitality operations, or short-term rental management
- Experience handling real guest and property issues, not only administrative tasks
- Experience coordinating cleaners, contractors, or property teams
- Excellent written and spoken English
- The ability to manage several active conversations and tasks without losing track of follow-ups
- A reliable computer, stable internet connection, and a suitable backup plan for power or internet interruptions
- Availability for the full agreed UK-time shift

SOFTWARE EXPERIENCE

Hands-on experience with Guesty is strongly preferred.

We will also consider strong applicants who have used Hostaway, Hospitable, Uplisting, Smoobu, or another short-term rental property-management system and can learn Guesty quickly.

We also use:

- Airbnb and ----------
- WhatsApp
- Slack
- Notion

Experience with UK short-term rentals, PriceLabs, or another revenue-management tool is an advantage.

WORK COMMITMENT AND AVAILABILITY

This is a dedicated full-time position.

You must be fully available and focused on our business during your agreed working hours. You must not perform work for another employer or client during hours for which we are paying you.

Other work outside your scheduled hours must be disclosed before hiring and must not affect your attendance, responsiveness, performance, or availability for this role.

Please do not apply if you intend to overlap this position with another full-time job.

HOW WE MEASURE SUCCESS

Successful performance means:

- Guests receive fast, calm, and accurate assistance
- Open issues are actively chased until resolved
- No important task is forgotten after being reported
- Cleaner and contractor work is confirmed rather than assumed
- Records and shift handovers are complete and accurate
- Risks are escalated before they become serious complaints
- Repeated problems lead to suggested process improvements
- You are dependable and ready to work at the agreed start time

WHAT WE OFFER

- Stable, long-term remote work
- Consistent, agreed working hours
- Clear SOPs, training, and support
- Regular feedback and communication
- Opportunities to take on greater responsibility
- Pay reviews based on performance and role growth
- A paid day off for your birthday after passing probation

HOW TO APPLY

Please begin your application with the words “GUEST FIRST”.

Applications missing any of the following will not be considered:

1. Describe your short-term rental experience, including the countries, number of properties, and booking platforms you supported.

2. Which property-management systems have you used? Explain what you personally did inside Guesty or the equivalent system.

3. Describe one serious guest or maintenance issue that you personally managed from beginning to end. What actions did you take, and what was the result?

4. Give an example of a problem you noticed and acted on before your manager asked you to.

5. Scenario: A guest reports at 10:00 p.m. that the heating is not working. They are upset and mention requesting a refund. The usual contractor is not answering. Explain exactly what you would do during the next 30 minutes.

6. State your current work commitments, if any, and confirm that you will not work for another company during your scheduled hours with us.

7. Confirm your internet speed, backup internet arrangement, and backup power arrangement.

8. Provide a link to a one-to-two-minute video introducing yourself and explaining why you are suited to this position.

Please write your answers yourself. Generic or copied applications will not progress.

HIRING PROCESS

Shortlisted applicants will complete:

- A written guest-response exercise
- A short operational scenario exercise
- A video interview
- Reference and previous-employment checks
- A paid practical trial, where appropriate

We are looking for someone reliable, thoughtful, and committed who wants to become an important long-ter ---------- mber of our operations team.

SKILL REQUIREMENT

Short Term Rentals Airbnb Virtual Assistant

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SHORT-TERM RENTAL OPERATIONS SPECIALIST

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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