FM Account Coordinator

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TYPE OF WORK

Full Time

SALARY

1100 per month USD

HOURS PER WEEK

40

DATE UPDATED

Aug 4, 2026

JOB OVERVIEW

The Account Coordinator serves as the primary point of contact between the company and its
customers in the development and maintenance of world-class relationships. The account
coordinator ensures that our service delivery and every aspect of our client engagement exceeds
their expectations.

This position requires a Facility Maintenance background with at least 3 years experience within the commercial maintenance support field..

DUTIES & RESPONSIBILITIES: The ideal candidate will be able to perform the following
responsibilities with minimal supervision.

Communicate with clients, technicians to maintain a first-class relationship.
Dispatch work orders to techs for service request.
Follow up with technicians to ensure timely service delivery.
Perform general system updates and maintenance
Assist vendors with system related and workflow related issues
Maintain database information
Answer incoming calls related to status inquires and acceptance confirmation.
Document internal and external systems with detailed updates, notes and ETAs.
Communicate effectively with Management including account management, vendor
relations and trade specialist.
Engage client as necessary regarding service delivery, performance and quality control
issues.
Source and onboard techs as necessary.
Performs additional duties as assigned and delegated by supervisor or leadership

SKILLS / QUALIFICATIONS:

Proficient with all Microsoft Office products, Word, Excel.
Prioritizing and assigning work-based client work order priorities.
Facility maintenance experience required.
Ability to effectively multi-task when required.
Coordinating and scheduling a variety of facilities maintenance activities.
Using a computer and related software applications including email, internal and client
dispatching systems.
A sense of urgency
Ability to successfully collaborate in a cross functional and dynamic team environment
Requires minimal supervision and able to demonstrate initiative
Communication, interpersonal skills as applied to interaction with coworkers, supervisor,
the clients, technicians etc. sufficient to exchange or convey information and to receive
work direction.
Excellent analytical and organizational skills

SKILL REQUIREMENT
Client Relationship Management Dispatching
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