Marketplace Operations Lead

We are hiring an experienced Marketplace Operations Lead to help oversee the day-to-day execution of our growing ecommerce business.

This person will serve as the operational bridge between the Marketplace Manager and our Marketplace Specialists. You will help organize priorities, keep projects moving, review work for accuracy, investigate marketplace issues, and ensure the team consistently follows through.

This is not a basic virtual assistant or task-only position. We are looking for someone who can understand the bigger picture, identify problems, recommend solutions, and help guide other tea ---------- mbers.

The ideal candidate is highly organized, analytical, proactive, and comfortable managing work across multiple ecommerce marketplaces.

Employment Type: Full-time, long-term
Schedule: EST Office Schedule
Reports To: Marketplace Manager

What You Will Be Responsible For
Marketplace Operations
Help Coordinate day-to-day operations across Amazon, Home Depot, Lowe’s, Walmart, Shopify, and other marketplaces.
Help translate department priorities into clear assignments and next steps.
Ensure projects remain on schedule and follow up on incomplete work.
Review marketplace work for accuracy, quality, and completeness before it reaches the Marketplace Manager.
Identify operational risks, listing issues, and process gaps.
Recommend practical solutions instead of only reporting problems.

Project Management
Manage multiple marketplace projects from planning through completion.
Track timelines, deliverables, dependencies, owners, and next steps.
Coordinate with Marketing, Creative, Inventory, Product Development, Customer Service, and Operations.
Follow up with stakeholders to prevent projects from stalling.
Escalate risks or blockers when leadership support is needed.
Maintain clear and accurate project updates in Asana.

Process Improvement
Create, document, and improve Standard Operating Procedures.
Identify repetitive work that can be simplified, automated, or delegated.
Ensure processes are followed consistently across the marketplace team.
Improve department organization, communication, and follow-through.

Analysis and Problem-Solving
Investigate marketplace performance and operational issues.
Analyze marketplace data to identify trends, risks, and opportunities.
Conduct root-cause analysis rather than stopping at surface-level explanations.
Provide clear findings and actionable recommendations.
Build and maintain operational reports using Excel or Google Sheets.

Team Leadership
Provide day-to-day guidance to Marketplace Specialists.
Review completed work and provide clear, respectful feedback.
Help establish priorities and improve team efficiency.
Coach tea ---------- mbers on problem-solving, investigation, and ownership.
Serve as the primary operational resource for the marketplace department.

Required Qualifications
At least four years of ecommerce or online marketplace experience.
Experience managing projects involving multiple stakeholders.
Strong analytical, investigative, and problem-solving skills.
Advanced proficiency in Excel or Google Sheets.
Excellent written and verbal English communication.
Strong organization, attention to detail, and follow-through.
Ability to manage multiple competing priorities.
Ability to work independently without waiting for constant direction.
Experience reviewing the work of others or guiding tea ---------- mbers.

Experience with any of the following is strongly preferred:
Amazon Seller Central
Amazon Vendor Central
Home Depot, Lowe’s, or Walmart marketplaces
Shopify
Asana or similar project-management software
Marketplace reporting and analytics
Creating SOPs and operational documentation
Leading, mentoring, or reviewing the work of other tea ---------- mbers

You do not need experience with every marketplace listed above. However, you should have strong marketplace experience and be able to learn new systems quickly.

You may be a strong fit if you:
Naturally investigate why something happened.
Notice missing information or potential problems before being asked.
Are comfortable holding yourself and others accountable.
Can organize complicated projects into clear next steps.
Communicate clearly when something is delayed or at risk.
Bring possible solutions when escalating a problem.
Enjoy improving processes and making teams more efficient.
Are confident enough to lead execution without needing to be the final decision-maker.
Want to grow into a larger marketplace leadership role.


Success in this role will include:
Marketplace projects consistently moving forward.
Deadlines and follow-ups being actively managed.
High-quality, accurate work from the support team.
Fewer projects becoming delayed or forgotten.
Clear and reliable operational reporting.
Strong root-cause analysis and practical recommendations.
Improved SOPs and department processes.
Increasing ownership and independence across the marketplace team.

How to Apply
Please submit an application that answers the following questions:

How many years of ecommerce marketplace experience do you have?
Which marketplaces and platforms have you worked with directly?
Describe a marketplace or operational issue you investigated. What was the problem, how did you determine the cause, and what did you recommend?
Describe a project you managed involving several people or departments. How did you keep it on schedule?
Have you reviewed, coached, or managed the work of other tea ---------- mbers? Please explain.
What is your experience with Excel or Google Sheets?
What working hours are you available in Eastern Time?
What is your expected monthly salary?

Please begin your application with the words “Marketplace Operations” so we know you carefully reviewed the full posting.

Applications that do not answer the questions above will not be considered.