Customer Service Representative – Women's Fashion Dropshipping (Growth Role, long term)

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: TYPE OF WORK

Any

: SALARY

3

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 4, 2026

JOB OVERVIEW

We are a fast growing women's fashion dropshipping brand and are looking for a high-level Customer Service Representative who can take ownership, think independently, and grow with the business. This is not a basic "reply to emails" role. We're looking for someone who really understands fashion dropshipping, customer psychology, and long term brand building.

Key Responsibilities:
- Handle customer support emails professionally and efficiently for our US store, as well as our Dutch and Polish stores
- Manage refunds, returns, and order issues including executing refund funnels
- Perform strong follow ups until each case is fully resolved
- Use email labels and internal systems to stay organized
- Identify recurring issues and suggest improvements
- Communicate clearly with the team and provide daily updates

Requirements (MUST-HAVES)
- Proven experience with fashion dropshipping stores — this is a hard requirement. If you do not have direct experience with fashion dropshipping, your application will not be considered.
- Experience with refund funnels (required)
- Experience with Reamaze
- Able to support customers across our US, Dutch, and Polish stores (strong English required)
- Available 7 days per week — we are a fast-moving operation and need someone who is not afraid to work on weekends
- Strong written English
- Ability to think outside the box and solve problems independently
- Organized, detail oriented, and reliable
- Comfortable handling high email volume in a fast-growing store
- Experience using email labels and structured inbox management
- Able to work with AI

What We're Looking For
- A natural leader who wants to grow into a senior role within the company
- An A-player mindset (ownership, accountability, consistency)
- Someone who goes beyond and delivers quality work every day
- Someone who understands that great customer service builds long-term trust
- Wants to grow long term with a scaling brand

Interview Process
- First interviews: August 6
- Second interviews + onboarding: August 7 (if you move forward, we hit the ground running immediately)

To confirm you've read this post at least halfway, please start your application with the word "Blueberry". Additionally, include a short explanation of what a refund funnel is, why fashion dropshipping stores use it, and how you have applied it. Applications missing either of these will not be considered.

Why Join Us
- Fast growing fashion brand
- Long term opportunity
- Room to grow into a senior or lead role
- Work with a team that values quality and initiative

SKILL REQUIREMENT

Email Support Chat Support Google Sheets

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Customer Service Representative – Women's Fashion Dropshipping (Growth Role, long term)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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