Telehealth Customer Support Representative (Remote – US)

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: TYPE OF WORK

Any

: SALARY

£250

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 4, 2026

JOB OVERVIEW

Job Overview

We are looking for a reliable and professional Customer Support Representative to assist patients using our telehealth platform. You will be the first point of contact for customers, helping them navigate our services and ensuring they have a positive experience.

This is a remote position for candidates located in the United States.

Responsibilities
Respond to customer inquiries via email, chat, and phone.
Assist patients with appointment scheduling and account-related questions.
Help customers navigate our telehealth platform.
Escalate clinical or technical issues to the appropriate team.
Maintain accurate records of customer interactions.
Provide friendly, empathetic, and professional customer service.
Follow company procedures and HIPAA/privacy guidelines.

Requirements
Previous customer support or call center experience.
Excellent written and verbal English communication skills.
Strong problem-solving abilities.
Comfortable using CRM systems and support tools.
Reliable internet connection and quiet home office.
Ability to multitask in a fast-paced environment.
Experience in healthcare or telehealth is a plus.

Preferred Qualifications
Experience supporting patients or healthcare providers.
Familiarity with telehealth platforms.

SKILL REQUIREMENT

Customer Support Healthcare Customer Relationship Management

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Telehealth Customer Support Representative (Remote – US)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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