Go High Level Manager

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TYPE OF WORK

Full Time

SALARY

1000

HOURS PER WEEK

40

DATE UPDATED

Aug 4, 2026

JOB OVERVIEW

Position: GoHighLevel (GHL) CRM & Sales Coordinator

About Taylor Contractors

Taylor Contractors is one of New Zealand's fastest-growing infrastructure and plumbing companies. We specialise in plumbing, drainlaying, civil, and environmental services across multiple regions and are rapidly expanding our marketing and sales operations.

We are looking for a highly organised, proactive person with a clear New Zealand English accent to manage our GoHighLevel CRM, qualify leads, and ensure every opportunity is followed through from enquiry to booked job.

The Role

You will be responsible for managing all inbound enquiries through GoHighLevel, ensuring no lead is missed and every customer receives exceptional communication.

This role is a combination of CRM management, sales coordination, customer service, and administration.

Responsibilities

- Manage all incoming leads within GoHighLevel.
- Answer inbound phone calls using a professional New Zealand customer service approach.
- Call new enquiries promptly.
- Qualify leads and gather all required information.
- Send SMS messages, emails, and booking confirmations.
- Book site visits and jobs.
- Follow up outstanding quotes.
- Follow up missed calls and website enquiries.
- Keep every opportunity updated through the sales pipeline.
- Assign jobs to the operations team.
- Liaise with technicians regarding customer requirements.
- Ensure all customer notes are accurately recorded.
- Identify upsell opportunities where appropriate.
- Keep communication professional and timely.
- Ensure no lead or customer is forgotten.

Essential Skills

- Excellent spoken and written English.
- Clear New Zealand accent or communication style suitable for NZ customers.
- Previous customer service or sales experience.
- Confident speaking on the phone.
- Strong computer skills.
- Highly organised.
- Able to manage multiple conversations simultaneously.
- Excellent attention to detail.
- Strong problem-solving ability.
- Ability to work independently.

Preferred Experience

- GoHighLevel (GHL).
- CRM management.
- Plumbing, trades, or construction industry.
- Google Workspace.
- Xero or job management software.
- Sales or appointment setting.

Key Performance Indicators (KPIs)

- All new leads contacted within 5 minutes where possible.
- 100% of leads entered and updated in GoHighLevel.
- No missed follow-ups.
- High booking conversion rate.
- Accurate customer records.
- Quotes followed up until accepted, declined, or no longer active.
- Professional customer communication at all times.

What Success Looks Like

- Every lead has a clear owner.
- Every customer knows what is happening next.
- Every opportunity progresses through the pipeline.
- No jobs are forgotten.
- Operations receive complete and accurate information.
- Customers receive a premium experience from first contact through to completion.

If you thrive in a fast-paced environment, enjoy speaking with customers, and take pride in keeping systems organised while helping grow a rapidly expanding New Zealand business, we'd love to hear from you.

SKILL REQUIREMENT
Lead Generation GoHighLevel Team Leadership
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