DENTAL ZOOM SPECIALIST - REMOTE (Work from home)

About us
Remi is a fast-growing, VC-backed e-commerce direct-to-consumer dental startup based in Las Vegas, Nevada. Over the past 6 years, we’ve grown by more than 2,900%, transforming from a two-person operation to a thriving team of 60+ remote professionals worldwide. As we prepare to increase the size of our workforce, we’re looking for driven individuals to join us in revolutionizing dental oral care.
Many of our current employees from different emerging markets have experienced life-changing opportunities. If you’re ambitious, resourceful, reliable, and ready to thrive in a fast-paced, mission-driven environment, this role is for you.

Responsibilities:
Dental Zoom Specialists provide live, one-on-one virtual guidance to customers during their at-home dental impression appointment. They walk customers through each step of the impression process, answer questions in real time, ensure impressions meet quality standards before submission, and help troubleshoot any issues that arise. Their goal is to increase first-time impression success, reduce remakes and delays, and deliver a smooth, reassuring customer experience from the comfort of the customer's home.

Core Responsibilities
- Conduct scheduled Zoom appointments with customers.
- Guide customers through taking upper and lower dental impressions.
- Verify that impressions appear complete and usable before they are mailed back to the lab.
- Educate customers on proper techniques to achieve accurate impressions.
- Answer product, process, and oral health-related questions within company guidelines.
- Troubleshoot common issues such as improper tray placement, material timing, bubbles, tears, or incomplete impressions.
- Document appointment outcomes and any follow-up actions.
- Coordinate with Customer Support and the Lab team when replacement kits or additional assistance are required.
- Provide an empathetic, confidence-building experience that reduces customer anxiety.
- Clinical Excellence
- Experience in general, restorative, prosthodontic, or cosmetic dentistry.
- Hands-on experience evaluating dental impressions and diagnosing impression defects.
- Familiarity with occlusion, bruxism, TMJ disorders, and oral appliances such as custom night guards.
- Experience educating patients on preventive oral health and treatment options.
- Virtual Patient Care
- Previous experience conducting telehealth or virtual dental consultations.
- Comfortable coaching patients remotely through clinical procedures with clear verbal instruction.
- Strong ability to assess patient technique and identify issues via live video.

Customer Experience
- Demonstrated passion for patient education and delivering an exceptional patient experience.
- Ability to explain dental concepts in simple, reassuring, and easy-to-understand language.
- Exceptional bedside manner with a calm, empathetic, and confidence-inspiring communication style.
- Proven ability to build trust quickly with patients from diverse backgrounds.
- Brand Ambassador Qualities
- Professional, polished, and engaging on camera.
- Represents the company's values with warmth, credibility, and professionalism.
- Strong interpersonal skills with a customer-first mindset.
- High emotional intelligence and the ability to de-escalate anxious or frustrated customers.

Communication Skills
-Excellent verbal communication with clear, articulate speech.
- Active listening skills and the ability to adapt communication to each individual's needs.
- Fluent in English is a must.
- Comfortable presenting and educating in a live video environment.

Technical Skills
- Experience using Zoom or similar video conferencing platforms.
- Familiarity with CRM systems such as Salesforce or comparable customer management tools.
- Comfortable documenting consultations accurately and efficiently.
- Strong digital literacy and ability to troubleshoot basic customer technical issues.
- Google Docs, spreadsheets, and reports literacy.
- Expert typist with 60+WPM in English.

Professional Attributes
- Highly detail-oriented with strong observational skills.
- Self-motivated and able to work independently in a remote environment.
- Excellent time management and organizational skills.
- Adaptable in a fast-paced, high-growth startup environment.
- Continuous learner who embraces feedback and process improvements.


Background Requirements:
3+ years of experience in a Dental Practice.

Working Conditions:
- 100% remote (work from home).
- Must have a quiet workspace, reliable computer, and high-speed internet connection.
- Minimum hardware requirements: 4 core 8 thread CPU (i5, i7, etc). 16gb of memory/ram 512gb of storage, 1TB preferred.
- Internet speed: 100mbps or greater download, 50mbps or greater upload Windows 10 or 11.
- Adaptable on schedule based on Customer service demands

Benefits:
- Never go into an office. This is a 100% work-from-home opportunity.
- Paid Time Off after 3 months.
- Amazing workspace culture that encourages work-life balance, open communication, collaboration, recognition, and empathy.
- Growth opportunities within the company.
- Competitive salary.

How to Apply
Submit your resume in English.
Include a 30-second to 3-minute short video showcasing:
Why you’re the perfect fit for this role.
How your skills and experience align with the responsibilities outlined above.
Your exceptional Strategic thinking, and team-oriented mindset.

Note: A thoughtfully crafted short video is mandatory to move to the next stage. This is your chance to make a compelling first impression and demonstrate your ability to communicate effectively.
We’ll follow up with shortlisted candidates for a short introductory meet and greet to explore the opportunity further and discuss next steps.
This is more than just a job, it’s a career-defining opportunity. If you’re ready to take on a role with significant earning potential, contribute to a high-growth company, and grow as part of a collaborative team, we want to hear from you. Apply now!