Senior Virtual Assistant – U.S. Legal and Medical Support

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: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

40

: DATE UPDATED

Aug 3, 2026

JOB OVERVIEW

Job Description:
A confidential employer based in California is seeking a highly experienced and professional Virtual Assistant located in the Philippines to support a growing legal and medical communications team.

This is a full-time, remote role designed for individuals with excellent English communication skills, prior experience working with U.S.-based clients, and a proven ability to handle both inbound and outbound calls with accuracy, professionalism, and consistency.

The role is essential to ensuring strong engagement between legal offices and medical providers, with a focus on intake coordination, appointment logistics, and ongoing client service.

Role Overview:
70% inbound calls, 30% outbound calls

Approximately 50% of outbound calls will be cold outreach

Manage phone communications with legal staff, medical offices, and case managers

Provide intake assistance, facilitate appointment scheduling, and ensure data accuracy

Log all call activity and outcomes into internal CRM systems

Follow approved scripts and procedures while adapting to client needs as appropriate

Maintain excellent service standards and represent the company with professionalism

Candidate Requirements:
Minimum of 2 years of experience supporting U.S.-based businesses

Fluent spoken and written English with a neutral accent and proper grammar

Experience in customer service, call center operations, or intake coordination

Clear understanding of professional communication standards and call etiquette

Ability to multitask, take initiative, and handle sensitive conversations

Prior experience with law firms, healthcare providers, or insurance services preferred

Familiarity with CRM platforms such as HubSpot is a plus

Reliable high-speed internet and a quiet remote work environment

Ability to work during U.S. business hours, ideally Pacific Time

Additional Information:
Full-time, long-term opportunity

Remote work with performance-based growth potential

Onboarding and training will be provided

Reporting directly to the U.S.-based operations and marketing teams

This position requires a high level of professionalism, confidentiality, and initiative. Only candidates with a strong background in communication, virtual support, and client coordination will be considered.

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Senior Virtual Assistant – U.S. Legal and Medical Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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