Customer Experience Professional Superstar

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: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

40

: DATE UPDATED

Aug 3, 2026

JOB OVERVIEW

Job Overview:

We are looking for a detail-oriented and proactive Customer Experience Professional Superstars this role will emphasize in building and maintaining strong long term relationships with our customers. The ideal candidate will possess excellent communication skills, a positive attitude and a passion for ensuring customer satisfaction while fostering loyalty and trust.

Key Responsibilities:
* Talk to customers everyday: Answer messages, emails, or calls from customers. Helping them with questions about orders, product and services
* Solve customer problems: Customer issues such as wrong items, delay, and complaint. Find out what happened and find a resolution quickly. Keep the customer updated until the issue is resolved.
* Follow-up with customers: Check in with customers after purchase to make sure they are happy. Ask for feedback and note any concerns
* Keep customers satisfied: Handle complaints calmly and professionally. Offer the best solution to make the customer happy
* Collect and share feedback: Record customers comments. Complaints and suggestions. Report common issues or trend to the team so improvements can be made
* Work with other teams: Coordinate with the logistics team, warehouse and sales team when needed
* Update Records: Log all customer interactions, issues, and actions taken in the CRM

About you:

* Can work independently with little supervision and learn new tools quickly
* Pays close attention to details and can identify the root cause of issues
* Stays calm and makes good decisions under pressure
* Manages time well and can handle multiple customers at once
* Flexible and open to changes in tasks, tools, or priorities
* Communicates clearly and confidently, including giving feedback to managers
* Experience with Australian furniture companies is a strong advantage
* Solid background in the e-commerce and retail industry

Qualifications:

* Proven experience in customer service, relationship management, or a similar role
* Excellent communication skills (both verbal and written)
* Strong interpersonal skills, empathy and intelligence, with an ability to build rapport with customers and internal teams
* Ability to handle difficult or sensitive situations with tact and professionalism
* Problem-solving skills and the ability to think critically and creatively
* Familiarity with CRM systems and other customer service software
* Strong organizational skills and attention to detail
* Ability to work independently and as part of a team

What we offer

* A competitive salary package will be offered, commensurate with experience and demonstrated capability.
* “13th month” performance based bonus paid in December
* Annual performance and salary review every June
* HMO with an additional dependent
* 10 days Vacation leave
* 5 days Sick leave
* 3 days additional PTO (Christmas day, New Year’s day, & Good Friday)
* Full-time day shift (9:00 am to 6:00 pm - Australian Eastern Daylight Time (AEDT))
* Permanent work from home set-up

Home office requirements:
iCore 3 or it's equivalent with 8GB Ram
Internet speed should a minimum and stable 50mbps

ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED

For interested applicants, kindly fill out the application form:

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Customer Experience Professional Superstar

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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