Chargeback Specialist

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TYPE OF WORK

Full Time

SALARY

To be discussed

HOURS PER WEEK

TBD

DATE UPDATED

Aug 4, 2026

JOB OVERVIEW

We are looking for an experienced Chargeback Specialist to join our growing Shopify eCommerce team.

The ideal candidate has a strong background in handling payment disputes and chargebacks, understands the entire dispute process from start to finish, and has a proven track record of winning chargeback cases.

Requirements:
Minimum 3 years of experience working as a Chargeback Specialist for Shopify or eCommerce businesses.
Strong understanding of the complete chargeback lifecycle across Shopify Payments, Stripe, PayPal, and major card networks.
Proven history of successfully winning chargeback disputes with a high dispute win rate.
Ability to analyze each dispute individually and prepare compelling evidence packages.
Excellent understanding of fraud prevention, payment disputes, and card network reason codes.
Experience handling a high volume of chargebacks while meeting strict submission deadlines.
Strong attention to detail and excellent organizational skills.
Fluent written English.

Responsibilities:
Review incoming chargebacks and disputes daily.
Gather and prepare all supporting evidence required for each case.
Submit professional dispute responses before deadlines.
Analyze dispute reasons and identify patterns to reduce future chargebacks.
Work closely with the customer support team to obtain additional documentation when needed.
Monitor dispute outcomes and continuously improve the dispute strategy.
Maintain accurate records of all submitted evidence and dispute results.
Recommend improvements to reduce fraud and chargeback rates.

Preferred Experience:
Shopify Payments
Stripe
PayPal
Shop Pay
Fraud analysis
Order verification
Shopify Admin
Excel / Google Sheets

What We're Looking For:

We're looking for someone who fully understands every step of the chargeback process, can work independently with minimal supervision, and consistently submits high-quality evidence that maximizes dispute win rates.

When applying, please include:

Your years of chargeback experience.
Which payment processors you have worked with (Shopify Payments, Stripe, PayPal, etc.).
Approximately how many chargebacks you have handled.
Your estimated dispute win rate.
A brief description of your typical workflow when responding to a chargeback.

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