Business Operations & Growth Coordinator

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TYPE OF WORK

Part Time

SALARY

$5/HOUR+

HOURS PER WEEK

TBD

DATE UPDATED

Aug 2, 2026

JOB OVERVIEW

Business Operations & Growth Coordinator (Remote)

Help Us Build a Company That Runs on Great Systems

About Us

We are a fast-growing home improvement and remodeling company based in Florida, USA. We specialize in high-quality residential repairs, remodeling, painting, flooring, bathrooms, exterior renovations, and outstanding customer service.

We're looking for someone who wants to become a long-ter ---------- mber of our team—not just complete tasks. As our company grows, this role will grow with it.

---

About the Role

I'm not simply looking for a virtual assistant—I'm looking for someone who wants to help build a company.

Right now, I personally manage nearly every aspect of the business: customer communication, scheduling, estimates, follow-ups, purchasing, marketing, organization, and day-to-day operations. While that has helped us grow, it has also made me the bottleneck for many parts of the company.

**The most important objective for this position is helping create better systems and processes that allow the business to operate more efficiently without relying on me to remember and manage every detail.**

I'm looking for someone who enjoys improving workflows, organizing information, documenting procedures, and constantly asking:

**"How can we make this process better?"**

This isn't just an administrative position.

I want someone who will become a true operations partner—someone who enjoys solving problems, building systems, helping improve our customer experience, and contributing to the continued growth of the business.

If you're someone who naturally creates order from chaos, loves organization, enjoys documenting processes, and takes pride in making businesses run more smoothly, I think you'll be an excellent fit.

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Responsibilities

Your responsibilities will grow as the business grows and may include:

Operations

* Responding to customer inquiries through phone, email, Facebook, website, and other platforms
* Scheduling estimates and appointments
* Managing calendars
* Following up on estimates and previous customers
* Managing our CRM (Jobber)
* Organizing project information
* Creating daily schedules
* Sending invoices and collecting customer information
* Tracking deposits and payments
* Coordinating with subcontractors and suppliers
* Organizing files and business documents
* Building and documenting Standard Operating Procedures (SOPs)
* Improving existing workflows
* Identifying inefficiencies and suggesting improvements
* Helping keep the owner organized, accountable, and focused on high-value work
* Performing other administrative and operational tasks as needed

Marketing & Business Growth

* Managing and responding to incoming leads quickly and professionally
* Requesting customer reviews after completed projects
* Responding to Google reviews
* Uploading completed project photos and before-and-after images to our Google Business Profile
* Creating and scheduling social media posts using project photos and videos
* Assisting with maintaining and improving our online presence
* Helping optimize our Google Business Profile and local SEO
* Tracking lead sources and helping improve our marketing efforts
* Organizing project photos and creating marketing content
* Assisting with email marketing and customer follow-up campaigns
* Looking for opportunities to improve customer experience and generate repeat business

---

The Person We're Looking For

You are someone who:

* Has excellent written and spoken English
* Is extremely organized
* Enjoys solving problems
* Notices small details that others miss
* Takes initiative instead of waiting to be told everything
* Is dependable and honest
* Learns quickly
* Thinks ahead
* Enjoys creating systems and improving processes
* Is comfortable learning new software
* Communicates professionally with customers
* Wants to grow with a company for years, not months

Experience with Jobber, construction companies, home services, remodeling, real estate, or property management is a major plus—but not required.

Attitude, organization, and willingness to learn are far more important.

---

Software You'll Likely Use

* Jobber
* Google Workspace
* Gmail
* Google Calendar
* Google Drive
* ChatGPT
* Microsoft Office
* Canva
* Facebook Business Suite

Experience with any of these is helpful.

---

Hours

Initially:

**10–20 hours per week**

This position has the opportunity to grow into a full-time role as our company continues to expand.

---

What Success Looks Like

Success in this role isn't measured by how many emails you answer or appointments you schedule.

Success means helping build a business that runs on great systems instead of relying on the owner's memory.

Within your first few months, I hope we'll begin creating documented processes, improving workflows, and building systems that ensure:

* Every customer receives a timely response.
* Every estimate is followed up on.
* Every project stays organized.
* Every appointment is confirmed.
* Every important task is tracked.
* Nothing falls through the cracks.
* Our online presence continues to improve.
* Our marketing efforts become more consistent.
* Our customers have an exceptional experience from the first phone call through project completion.

My goal is to remove myself as the bottleneck in daily operations so I can focus on leading the company, growing the business, serving our customers, and supporting our team.

If you enjoy creating order, improving efficiency, and making businesses operate at a higher level, you'll have the opportunity to make a real impact here.

---

The Ideal Candidate

The ideal candidate doesn't simply wait for tasks—they actively look for ways to improve the business.

If you notice a repetitive process, you'll help us document it.

If you see an opportunity to automate something, you'll bring it up.

If you think a customer experience can be improved, you'll share your ideas.

If you identify ways to generate more leads or strengthen our online presence, I want to hear them.

I value initiative, continuous improvement, and people who enjoy building efficient systems.

This role is about much more than completing administrative work—it's about helping build a company that becomes more organized, more efficient, and more scalable every month.

---

To Apply

Please include:

1. A short introduction about yourself.
2. Your previous work experience.
3. Why you believe you'd be a good fit for this position.
4. Your internet speed.
5. Your expected hourly rate.
6. Your availability (hours per week and preferred working schedule).
7. A short description of a process or system you've improved in a previous role (or how you would approach improving one if you haven't had the opportunity yet).
8. Write a response to the following customer inquiry:

*"Hi, I'd like to get an estimate to remodel my bathroom. When are you available?"*

This helps me better understand your communication style and customer service skills.

Finally, begin your application with the words:

**Blue Hammer**

This helps me know you've carefully read the entire posting and pay attention to detail.

---
Bonus Points

Experience with any of the following is a plus:

* Home service businesses
* Construction or remodeling companies
* CRM management
* Customer service
* Project coordination
* Social media management
* Google Business Profile management
* Local SEO
* Basic bookkeeping
* AI tools (such as ChatGPT)
* Process documentation
* SOP creation

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A Final Note

I'm not looking for someone who simply completes tasks.

I'm looking for someone who wants to help build an exceptional business.

I believe the best businesses are built on great people, strong systems, and a relentless commitment to serving customers well. If that excites you, I think you'll enjoy being part of our team.

If you're excited about creating systems, improving processes, solving problems, helping generate growth, and becoming an important part of a growing company, I'd love to hear from you.

I hope this becomes a long-term partnership where we can continue learning, growing, and building something we're both proud of.

SKILL REQUIREMENT
Project Management Customer Service Administrative Support
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