Customer & Communications Specialist - Australian Solar Company (Long-Term)

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TYPE OF WORK

Full Time

SALARY

PHP 25,000/month

HOURS PER WEEK

54

DATE UPDATED

Aug 2, 2026

JOB OVERVIEW

PLEASE READ THIS IN FULL BEFORE APPLYING

We are looking for one person to join us for the long term. We are not looking to fill a seat for a few months.

DO NOT APPLY IF:

- You are not serious about the role or the hours
- You are looking for something short-term, or treating this as a stopgap while you look for something else
- You are not comfortable with the schedule or the pay as stated
- You are not prepared to have your previous employers contacted

We would rather receive five genuine applications than fifty casual ones. If the terms do not suit you, we completely understand - please simply pass on this one.

PLEASE ALSO NOTE:

- We contact previous employers as a standard part of our hiring process, and we do this before making any offer.
- We leave reviews on OnlineJobs.ph reflecting our actual experience with the workers we engage. We take this seriously in both directions - good work is recognised, and so is conduct that falls short.


THE DETAILS

Salary: PHP 20,000/month during a 3-month probationary period, increasing to PHP 25,000/month on successful completion, then reviewed annually
Hours: 9am - 7p ---------- lbourne time, six days per week (approx. 7am - 5pm Philippine time), with a one-hour lunch break
Setup: Full-time, remote, Philippines-based


ABOUT US

Billabong Solar is a Melbourne-based solar and battery company. We design and install solar and battery systems for homes and businesses across Victoria, Australia.

We are engineers, not just installers. We use Tier-1 panels only, our installations are carried out by CEC-accredited electricians, and we are a New Energy Tech Approved Seller - meaning we have committed to consumer protection standards across the whole customer journey. We back our work with a 10-year workmanship warranty and a 5-year system performance warranty.

What that means for you: our customers are making a significant financial decision, often AUD 5,000 to 50,000 or more, and they expect to be dealt with carefully and honestly. The person in this role is often the first voice they hear from us. Professionalism, patience and clear communication matter more here than speed.

You will work directly with the business owner, Naj, an electrical engineer. You will be trained on our systems and our way of communicating with customers. You do not need a solar background - we will teach you the technical side.


THE ROLE

You will be our main point of contact for customer communication and day-to-day admin support.

Your responsibilities:

- Follow up on customer enquiries and quotes, and keep our sales pipeline moving
- Draft and send clear, professional customer emails and WhatsApp messages
- Speak with customers directly by phone or voice message when needed
- Schedule jobs and manage calendars
- Prepare proposals and documentation from our templates
- Keep our CRM (Odoo) accurate and up to date
- General administrative support for the business owner

What we are looking for:

- Excellent written and spoken English - this is essential, and it is the single thing we assess most closely
- A patient, composed, professional manner with customers, including when they are frustrated
- Organised and reliable - able to hold multiple follow-ups without letting any drop
- Respectful and coachable - comfortable taking direction and correction
- Honest when something has gone wrong or been missed
- A stable work history - we look closely at this
- A reliable internet connection and a quiet space to take customer calls

Tools you will use: WhatsApp and WhatsApp Business, Google Workspace, Google Chrome, Odoo CRM, and Claude AI. Prior experience with these is a bonus, not a requirement.


HOW TO APPLY

Applications without the video will not be considered. The video is the main thing we assess, so please take your time with it.

STEP 1 - Send us a short message telling us:

- Your name and where you are based
- Your relevant experience
- The names and contact details of two previous employers we may contact

STEP 2 - Record a video of yourself, 3 to 5 minutes long, and share the link with us (Google Drive, unlisted YouTube, or Loom - whichever is easiest for you).

Please film it yourself, speaking to camera, in one take. It does not need to be polished or professionally produced - we are not judging your lighting or your background. We are listening to how you speak and how you think. Please do not read from a script, and please do not use AI to generate or rehearse your answers. We can tell, and it defeats the purpose.

In the video, please cover all four of the following:

1. INTRODUCE YOURSELF. Who you are, your background, and what you are doing now.

2. ANSWER THIS CUSTOMER SCENARIO OUT LOUD, as if you were speaking to the customer:

"I received your quote and it is $3,000 more expensive than the other company I got a quote from. Can you explain why I should go with you?"

You do not know anything about solar yet - that is fine, and we are not testing your technical knowledge. We want to hear how you handle a question you do not have a full answer to, while staying calm, honest and helpful.

3. TELL US ABOUT A TIME YOU MADE A MISTAKE AT WORK, how you handled it, and what you would do differently. Please be honest - we are more interested in how you deal with problems than in hearing that you have never had any.

4. TELL US WHY YOU WANT A LONG-TERM ROLE, and what would make you stay somewhere for years rather than months. Please also confirm you are comfortable with the hours and pay as stated above.

WHAT HAPPENS NEXT: we review every video properly. If we would like to take things further, we will invite you to a live interview with Naj, and we will contact your references before making any offer.

Thank you for reading this far. We look forward to hearing from you.


PHP 20,000/month (rising to PHP 25,000/month after 3-month probation)

SKILL REQUIREMENT
Customer Support Administrative Management Email Support
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