Operations Coordinator

OPERATIONS COORDINATOR

We are looking for a long-term team member to become an integral part of our e-commerce business. This is not a temporary virtual assistant position. You will learn our products, improve our systems, and gradually take ownership of customer service, vendor purchasing, website administration, inventory reporting, social media management, and operational processes.

WORK SCHEDULE

• Full-time
• Monday through Friday
• 9:00 AM – 5:00 PM U.S. Eastern Time
• Reliable high-speed internet and a quiet work environment are required.

COMPENSATION

• Starting salary: US$800 per month
• Performance review after six months
• Outstanding performers will be eligible for an increase to US$1,100 per month based on performance, initiative, reliability, and increased responsibilities.
• We believe in rewarding great people. If you become an essential part of our business, your compensation will continue to grow as your responsibilities and contributions grow.
• We are looking for someone who wants to build a long-term career with our company. We invest heavily in training and are committed to rewarding loyalty, initiative, and long-term growth.

GROWTH OPPORTUNITY

Responsibilities will expand over time as you learn our products and systems. We value initiative, organization, continuous improvement, and people who enjoy taking ownership of their work.

KEY RESPONSIBILITIES

CUSTOMER SERVICE

• Respond to customer emails promptly and professionally.
• Help customers with product selection, order questions, and shipping inquiries.
• Resolve issues while maintaining a high level of customer satisfaction.
• Escalate complex technical questions when necessary.
• Identify recurring customer issues and suggest improvements.

PURCHASING & VENDOR MANAGEMENT

• Prepare and submit purchase orders to vendors.
• Track open orders and follow up on outstanding shipments.
• Monitor inventory levels and identify products that need replenishment.
• Communicate with suppliers regarding pricing, availability, and lead times.
• Help maintain accurate purchasing records.

E-COMMERCE WEBSITE ADMINISTRATION

• Update product information, descriptions, specifications, and pricing.
• Add new products and maintain existing product listings.
• Review the website for errors, broken links, or outdated information.
• Assist with organizing product categories and improving product data quality.

SOCIAL MEDIA & CONTENT CREATION

• Create engaging social media posts for Facebook, Instagram, Pinterest, and other social media platforms.
• Design graphics, promotional images, and marketing materials using Canva and AI image-generation tools.
• Schedule and publish social media content.
• Maintain a consistent brand image across all platforms.
• Work with management to develop marketing campaigns and product promotions.
• Monitor engagement and recommend ways to improve reach and customer interaction.

INVENTORY & REPORTING

• Maintain inventory spreadsheets and operational reports.
• Track purchasing, backorders, and inventory status.
• Ensure inventory information is accurate across systems.
• Prepare reports that help management make purchasing decisions.

ADMINISTRATIVE & OPERATIONAL SUPPORT

• Maintain organized digital files and documentation.
• Create and improve written procedures (SOPs).
• Assist with research projects and data collection.
• Coordinate tasks between vendors, customers, and internal staff.
• Help identify opportunities to improve efficiency.

AI & TECHNOLOGY SUPPORT

• Work alongside AI tools to improve productivity.
• Verify AI-generated work for accuracy.
• Help develop and document AI-assisted workflows.
• Use AI tools such as ChatGPT, Claude, Canva AI, and other modern productivity software to improve efficiency.
• Learn new software and technology as the business evolves.

CONTINUOUS IMPROVEMENT

• Look for ways to simplify repetitive tasks.
• Recommend process improvements.
• Take ownership of assigned projects.
• Become a trusted member of the operations team.

QUALITIES WE'RE LOOKING FOR

• Exceptional organizational skills
• Excellent written and spoken English
• Strong attention to detail
• Ability to learn technical products
• Comfortable using spreadsheets
• Experience with social media platforms and content creation
• Basic graphic design skills (Canva or similar)
• Comfortable using AI tools such as ChatGPT, Claude, Canva AI, and other modern productivity software
• Self-motivated and dependable
• Curious and enjoys solving problems
• Honest and trustworthy
• Able to work independently with minimal supervision
• Willing to build a long-term career with our company

PREFERRED QUALIFICATIONS

• Experience using AI tools such as ChatGPT, Claude, Gemini, Canva AI, Midjourney, or similar platforms
• Experience with e-commerce websites and online product catalogs
• Experience creating marketing content and social media graphics
• Experience writing clear procedures (SOPs) and documenting business processes
• Experience supporting U.S.-based customers and businesses

WHAT MAKES THIS POSITION DIFFERENT

This is not a typical virtual assistant position. We are looking for someone who wants to become an important part of our company. Our products are specialized, and we invest significant time in training. In return, you'll have the opportunity to take on increasing responsibility, contribute ideas, learn new technologies, and grow with the business.

We embrace AI. We are looking for someone who enjoys learning new technology and sees AI as a tool to improve quality and productivity—not as a replacement for good judgment.

If you enjoy learning, improving systems, solving problems, and becoming an essential member of a growing e-commerce company, we'd love to hear from you.