Young Publisher

CLIENT SUCCESS MANAGER – $2,000 P/M + UNCAPPED COMMISSION

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: TYPE OF WORK

Full Time

: SALARY

$2,000 p/m (Twice a month via Wise)

: HOURS PER WEEK

38

: DATE UPDATED

Aug 27, 2026

JOB OVERVIEW

Full-Time | Long-Term Role

SALARY

- $1,500 per month during Ramp / Trial period. Upon certification (typically 30–60 days), base increases to $2,000.
- On-Target Earnings are $2,500, including a $500 performance bonus (capped).
- Commission on renewals and upsells is uncapped and paid in addition to base and bonus.
- Additional performance-based incentives may apply.

Payment: Twice a month via Wise. Always on time.

This is a long-term leadership role. You are not here to answer questions. You are here to ensure clients stay, progress, and succeed. You own retention, stability, and client momentum.

Client retention outcomes are directly linked to your performance reviews and income growth.

ABOUT US

Young Publisher – ----------

We are an international digital marketing company serving 4,000+ clients since 2019.

We sell an “80% done-for-you” content and monetization system helping creators go viral and generate income using short-form content and AI tools.

Most clients are 45+ beginners. They are motivated but often overwhelmed. They need clarity, structure, accountability, and calm leadership.

SCHEDULE

- Full-time, 7.5 hours per day, Monday to Friday.
- You can work your hours in one block or split them, as long as you consistently meet the job requirements.
- You will serve clients during your assigned 7.5-hour shift within our main coverage window (8am ET–2am ET)
- Must attend team meetings (usually 3pm CET).

RESPONSIBILITIES

- Manage 40–50 clients after ramp-up (with systems and internal support in place).
- Run structured kickoff calls.
- Set clear expectations from day one.
- Own the client relationship end-to-end.
- Prevent churn and refund requests.
- Identify frustration early and de-escalate calmly.
- Handle difficult conversations professionally.
- Hold clients accountable to next steps.
- Follow up when clients go quiet.
- Ensure clients always know what to do next and why it matters.
- Respond within 24 hours (weekdays).
- Track progress clearly in CRM.
- Lead renewal conversations.
- Identify upsell opportunities when appropriate.
- Collect testimonials and referrals.
- Clients should never feel lost. You are responsible for clarity and momentum.

Preventable churn caused by communication gaps, missed follow-ups, or expectation mismanagement reflects on CSM performance. You are not responsible for factors outside your control.

HOW YOU WIN

- Clients stay in the program.
- Renewals remain strong.
- Refunds are rare.
- Clients feel clear and stable.
- Difficult situations are handled calmly.

REQUIREMENTS

- Near-native spoken English with very clear pronunciation for U.S.-based clients.
- Confident on Zoom.
- Strong emotional intelligence.
- Calm under pressure.
- High ownership and follow-through.
- Comfortable with uncomfortable conversations.
- Proactive and organized.
- Reliable internet and professional home setup.
- Strong say-do ratio and respect for deadlines.

NICE TO HAVE EXPERIENCE

- Client Success or Account Management
- High-ticket program
- Knowledge of social media monetization.
- Familiarity with AI tools (ChatGPT, CapCut, etc.).

HOW TO APPLY

Apply here: ----------

IMPORTANT: Put “CSM” + Your Full Name in the Name field.

P.S. Once hired, you will be contracted under Social Influence Consulting LLC.

SKILL REQUIREMENT

Life Coaching English Proficiency Client Relationship Management

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Young Publisher

CLIENT SUCCESS MANAGER – $2,000 P/M + UNCAPPED COMMISSION

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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