AIRBNB CASE RESOLUTION & ESCALATIONS SPECIALIST

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: TYPE OF WORK

Full Time

: SALARY

TBA

: HOURS PER WEEK

40

: DATE UPDATED

Jul 31, 2026

JOB OVERVIEW

We're looking for an experienced Airbnb Case Resolution & Escalations Specialist to manage complex Airbnb support cases, protect host accounts, recover revenue, and resolve disputes through effective communication and evidence-based appeals.

Key Responsibilities:
Manage Airbnb cases from start to resolution.
Prepare and submit appeals for penalties, cancellations, reviews, payouts, and policy violations.
Escalate cases to the appropriate Airbnb teams.
Gather and organize supporting evidence and documentation.
Track case progress and follow up until resolved.
Build and maintain Excel reports using Pivot Tables, formulas, and data analysis.
Identify trends and recommend process improvements.
Collaborate with Operations, Guest Support, and Property Management teams.

Requirements:
Experience with Airbnb support, case management, or short-term rental operations.
Strong negotiation, analytical, and written communication skills.
Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, IF, SUMIFS, etc.).
Excellent knowledge of Airbnb policies and hosting standards.
Highly organized, detail-oriented, and able to handle high-pressure cases.

~ PERKS & BENEFITS
+ $ Competitive salary $
+ Paid time off
+ HMO with 2 free dependents
+ SSS, PhilHealth, Pag-IBIG contributions
+ $250 annual tech allowance
+ $500/year child education allowance
+ Maternity and Paternity Leave
+ $500 Maternity Allowance
+ 13th-month pay
+ Performance bonuses and annual incentives
+ Long-term, full-time role with career growth

SKILL REQUIREMENT

Airbnb Data analysis Problem Solving

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AIRBNB CASE RESOLUTION & ESCALATIONS SPECIALIST

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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