Credit repair Voice Support (Calling Bureau and Customer Support)

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TYPE OF WORK

Any

SALARY

TBA

HOURS PER WEEK

40

DATE UPDATED

Jul 31, 2026

JOB OVERVIEW

READ Before Apply:

We are a growing credit consulting company dedicated to helping individuals improve their credit and achieve their financial goals. We're looking for an experienced Credit Repair Voice Support Specialist to join our team.

We are seeking someone with proven experience in the credit repair industry who is comfortable communicating directly with Experian, Equifax, and TransUnion, providing exceptional customer support, and assisting clients throughout the onboarding process.

= Bureau Calling =
Contact Experian, Equifax, and TransUnion regarding credit disputes and hard inquiry removals.
-Follow up with the credit bureaus on existing dispute cases.
-Document all bureau call outcomes accurately in our internal system.
Escalate unresolved bureau concerns to management when necessary.

= Customer Support =
- Handle inbound and outbound customer support calls professionally.
- Respond to client inquiries via phone, email, and SMS.
- Provide clients with updates regarding their dispute progress and next steps.
- Deliver exceptional customer service while maintaining professionalism and empathy.

= Client Onboarding Support =
- Assist new clients throughout the onboarding process.
- Follow up with clients who have incomplete onboarding requirements.
- Contact clients to remind them to upload required documents, including government-issued IDs, proof of address, signatures, or any other required documentation.
- Assist clients who need help completing their onboarding forms or uploading documents.
- Ensure clients complete all onboarding requirements before their case moves forward.

= Credit Monitoring Support =
Assist clients with issues related to their credit monitoring accounts.
Help clients with account activation, login issues, password resets, report access, membership status, and basic troubleshooting.
Guide clients through setting up or reactivating credit monitoring accounts such as MyFreeScoreNow
Escalate technical issues that require provider assistance.

= Reporting & Quality Assurance =

Submit a detailed End-of-Day (EOD) Report summarizing:
Bureau calls completed
Customer support interactions
Client onboarding follow-ups
Pending tasks
Issues requiring escalation
Record bureau calls and customer support calls (when applicable and in accordance with company policy) for quality assurance and training purposes.
Maintain professionalism, confidentiality, and accurate documentation at all times.

= Applicants must have: =
- Previous experience in the credit repair industry.
- Hands-on experience communicating directly with Experian, Equifax, and TransUnion.
- Experience handling customer support by phone.
- Experience assisting clients during the onboarding process.
- Excellent spoken and written English.
- Professional phone etiquette and strong communication skills.
- Strong attention to detail and organizational skills.
- Ability to work independently with minimal supervision.
- Reliable high-speed internet connection.
- Quiet home office or workspace.
- Willingness to work graveyard shift (U.S. business hours).

Add these info to be Priority:

Send your atleast 30 Seconds Voice or Video Recording Explaining how Calling bureaus helps Clients profile.
Portfolio
CV

Drop "ENHANCE" on WhatsApp plus 6,3 9,2,7 - 7,2,5 - 5,5,7,1.

SKILL REQUIREMENT
Customer Support Credit Repair
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