Bankruptcy Case Manager (US Law Firm) - Trustee Documents & Deadlines

READ THIS FIRST
To apply, start your message with the word TRUSTEE and answer the four questions at the end. Applications that skip this get deleted unread. This job is about following instructions exactly and on time, so the application is the first test.

WHO WE ARE
Van Horn Law Group, P.A. is a bankruptcy law firm in Fort Lauderdale, Florida. We file Chapter 7 and Chapter 13 consumer and business cases in four federal court districts. About 100 people work here, including 15 attorneys. We have been doing this for over a decade and we file cases every single week.

THE JOB IN ONE SENTENCE
After we file a client's bankruptcy case, the trustee starts asking for documents on a deadline, and you are the person who makes sure every single one arrives on time.

WHAT YOU WILL DO
Own a caseload of filed Chapter 7 and Chapter 13 cases from the filing date all the way to discharge.
Track every trustee document request and every court deadline on your cases. Nothing gets lost, nothing gets late.
Chase clients by email, text and phone until the documents actually arrive. Politely, persistently, and without letting anything sit.
Assemble and submit document packages to the trustees through their portals.
Get clients ready for their 341 meeting of creditors so they show up on time, with ID, knowing what to expect.
Confirm the required credit counseling and financial management courses are completed and the certificates are in the file.
Escalate to the supervising attorney the ---------- nt a deadline looks at risk. Early and often. We would much rather hear about a problem a week out than the day after.
Keep every case status current in our system so anyone can see where a file stands in ten seconds.

WHO WE ARE LOOKING FOR
Follow up is the entire job. We need someone who cannot stand an open item. If a client ignores three emails, you find another way to reach them. If a document looks wrong, you catch it before the trustee does. If a deadline is six days out, it is already on your mind.
This is not a role for someone who waits to be told what to do. Cases fall apart quietly when nobody is chasing, and a missed deadline can get a client's case dismissed. That is why this job matters and why we pay well for it.
You should be comfortable being the calm, organized person telling a stressed client for the fourth time that we still need their bank statement, and having them thank you for it.

REQUIRED
At least 2 years chasing documents, payments or information from people against a deadline. US law firm, collections, insurance claims follow up, medical billing and accounts receivable, mortgage processing, or title work all count. US bankruptcy experience is a big plus but it is not required.
Excellent spoken and written English. You will be on the phone and on email with US clients every day.
A real system for tracking deadlines. In your application, tell us what it is.
Available during US Eastern business hours.
A reliable computer, backup power, a quiet place to take calls, and stable internet of at least 25 Mbps. We will ask for a speed test screenshot.
Able to sign a confidentiality agreement and work inside our secure systems. Our clients' financial information never leaves them.

IMPORTANT ABOUT THIS ROLE
You will never give clients legal advice. You collect documents, confirm dates, explain our process, and route every legal question to an attorney. We will train you on exactly where that line sits, and we take it seriously.

NICE TO HAVE
Experience with Chapter 7 or Chapter 13 trustee document requests.
Experience with 341 meeting preparation.
Experience with a US law firm case management system.

WHAT WE OFFER
Competitive monthly salary in USD, paid on time, every time.
Paid time off plus Philippine holidays.
HMO after the probationary period.
Full paid training on US bankruptcy procedure and our systems. If you have the discipline, we will teach you the law part.
Real advancement. Our senior Philippine tea ---------- mbers lead other people and are paid accordingly.
A long-term seat. We are hiring someone we expect to still be here in five years.

SALARY
We pay at the top of that range for someone who has done US bankruptcy post-filing work before.

HOW TO APPLY
Start your message with the word TRUSTEE. Then answer these four questions in your own words. Please do not use AI to write your answers. We read a lot of these and we can tell.
1. Describe a job where you were responsible for chasing people for documents, payments or information on a deadline. How many were you handling at once, and exactly how did you track them?
2. A client has ignored three emails and one phone call, and the document is due in four days. Walk us through exactly what you do next, step by step.
3. What tools have you used to track deadlines and case status, and what did you like or dislike about them?
4. What hours can you work in Philippine time, and are you comfortable being on the phone with US clients?
Attach your resume and tell us your expected monthly salary in USD. We reply to every applicant who follows these instructions.