Shopify, Commslayer & Klaviyo Setup Specialist + Customer Support VA

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: TYPE OF WORK

Any

: SALARY

4+$/hour (negotiable)

: HOURS PER WEEK

TBD

: DATE UPDATED

Jul 31, 2026

JOB OVERVIEW

We are looking for an experienced e-commerce VA who can independently build our customer support and email automation systems from scratch, then manage daily customer service long-term.

This role requires real setup experience. You must be able to plan, configure, test, and launch the full system without relying on an existing setup or step-by-step supervision.

## Initial Setup

You will be responsible for:

* Connecting and configuring Shopify, Commslayer, and Klaviyo from scratch
* Setting up welcome, abandoned cart, checkout abandonment, post-purchase, review, and win-back email flows
* Creating the website contact and return request process
* Setting up Commslayer inboxes, tags, saved replies, AI guidance, automations, ticket views, and escalation rules
* Building controlled return and refund workflows
* Configuring AI-assisted customer support while keeping sensitive cases under human approval
* Preventing duplicate emails between Shopify, Commslayer, and Klaviyo
* Creating simple SOPs for daily operations
* Testing the full customer journey and fixing any issues before launch

You should be able to d ---------- the correct triggers, filters, timing, conditions, AI instructions, and system responsibilities without needing detailed technical instructions from us.

## Ongoing Responsibilities

* Manage customer emails and support tickets
* Review and supervise AI-generated responses
* Handle shipping, return, refund, and damaged product requests
* Monitor and improve Klaviyo flows
* Maintain and improve Commslayer automations and AI guidance
* Offer approved 30% and 50% partial-refund solutions
* Process approved refunds in Shopify
* Escalate full-refund, chargeback, and unusual cases
* Keep accurate records and follow SOPs

## Requirements

* Strong hands-on experience with Shopify, Commslayer, and Klaviyo
* Proven experience building email and customer support systems from scratch
* Experience configuring AI-powered customer support systems
* Ability to work independently and solve setup issues
* Strong understanding of Klaviyo triggers, filters, segments, and flow logic
* Experience with Commslayer automations, AI guidance, tags, inbox organization, saved replies, and escalation workflows
* Excellent written English
* Reliable, organized, and detail-oriented

Please do not apply if you have only managed systems that were already set up by someone else.

## To Apply

Please include:

* Your Shopify, Commslayer, and Klaviyo experience
* Examples of systems or workflows you personally built from scratch
* A short explanation of how you would approach this setup
* Your expected setup fee, ongoing rate, and availability
* The word **EXPLORER** at the beginning of your application

SKILL REQUIREMENT

Shopify Klaviyo

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Shopify, Commslayer & Klaviyo Setup Specialist + Customer Support VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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