Customer Success & Operations Coordinator

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: TYPE OF WORK

Part Time

: SALARY

$5 per hour

: HOURS PER WEEK

24

: DATE UPDATED

Jul 31, 2026

JOB OVERVIEW

At Loopedin Learning, we believe every child deserves the opportunity to thrive. We're looking for a friendly, organised and proactive Customer Success & Operations Coordinator to become the first point of contact for our parents and tutors while helping us grow our brand and support the day-to-day running of the business.
This is a varied role that combines exceptional customer service, operations, administration and creativity. You'll manage conversations with parents and tutors via WhatsApp, recommend suitable tutors, support bookings, answer questions and ensure every family has a smooth, personalised experience.
Alongside customer support, you'll play an important role behind the scenes by managing administrative tasks, keeping accurate daily records, following up with parents, maintaining our systems and helping keep the business organised and running efficiently. You'll also create professional marketing materials, information packs and social media content using Canva/ AI.
We're looking for someone with excellent written English, outstanding attention to detail and a genuine passion for helping people. You'll be confident using online platforms, enjoy working independently and take ownership of your work. As we're a growing company, we're looking for someone who is happy to get involved wherever needed and enjoys working in a fast-paced environment where every day is different.

Key Responsibilities
Customer Success
Respond to parent enquiries promptly and professionally via WhatsApp.
Recommend suitable tutors based on parent requirements, learning goals and availability.
Support parents and tutors with bookings, scheduling and platform-related queries.
Troubleshoot issues and provide proactive solutions.
Follow up with parents after enquiries and lessons to ensure an exceptional experience.
Build positive relationships with parents, students and tutors.

Administration & Operations
Manage day-to-day administrative tasks across the business.
Keep accurate daily records of enquiries, bookings, conversations and follow-up actions.
Send emails and communicate with parents and tutors when required.
Update and maintain internal systems, databases and documents.
Prepare reports, spreadsheets and other administrative documents.
Support tutor onboarding and parent onboarding processes.
Help improve processes and identify ways to make operations more efficient.

Marketing & Design
Create professional marketing materials using AI and Canva.
Design brochures, information packs, presentations, certificates and branded resources.
Create engaging social media graphics and promotional content.
Maintain brand consistency across all communications.
Assist with marketing campaigns and content planning.

What We're Looking For:
Excellent written and spoken English.
Outstanding customer service and interpersonal skills.
Highly organised with exceptional attention to detail.
Strong administrative and organisational skills.
Confident using online platforms, CRM or booking systems and Microsoft Office/Google Workspace.
Excellent problem-solving skills and ability to prioritise tasks independently.
Proficient in Canva with a strong eye for design and branding.
Comfortable managing multiple responsibilities in a fast-paced environment.
Experience in customer service, administration, education or EdTech is an advantage.
Experience creating social media content is desirable.

Why Join Loopedin Learning?
Make a genuine difference in the lives of children and families.
Join a supportive, ambitious and growing company.
Flexible remote working with hours that overlap UAE business hours.
Work across customer success, operations, marketing and business administration.
Grow with the company and take on increasing responsibility as we expand.
Be part of a team that's passionate about providing outstanding educational experiences.

DEADLINE TO APPLY: TUESDAY 4TH AUGUST

SKILL REQUIREMENT

Attention to Detail Communication Creative Problem Solving

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Customer Success & Operations Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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