Service Delivery Specialist

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: TYPE OF WORK

Full Time

: SALARY

$3.00 pr Hour USD

: HOURS PER WEEK

40

: DATE UPDATED

Jul 30, 2026

JOB OVERVIEW

Service Delivery Specialist

Position Summary
The Service Delivery Specialist is responsible for ensuring the seamless delivery of services to customers by coordinating service requests, managing customer communications, and supporting operational processes. This role acts as the primary liaison between customers, internal departments, and field teams to ensure service requests are handled efficiently and meet established service level agreements (SLAs).

The ideal candidate has a strong background in customer service, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities
Serve as the primary point of contact for customers regarding service requests, inquiries, and issue resolution.
Coordinate with internal teams and field technicians to ensure timely and accurate service delivery.
Monitor service requests from initiation through completion while meeting service level agreements (SLAs).
Provide customers with regular updates regarding service status and expected resolution times.
Handle inbound and outbound customer communications via phone, email, and other communication channels.
Document customer interactions, service updates, and resolutions accurately within CRM or ticketing systems.
Escalate critical issues to the appropriate departments when necessary.
Ensure customer satisfaction by providing professional, timely, and effective support.
Collaborate with operations, dispatch, and management teams to improve service delivery processes.
Prepare reports related to service performance, customer concerns, and operational metrics.
Qualifications
Minimum 1–2 years of customer service experience, preferably in a BPO, contact center, technical support, or service coordination environment.
Experience using CRM, ticketing, or customer support systems is an advantage.
Strong computer proficiency, including Microsoft Office applications.
Excellent verbal and written English communication skills.
Ability to work in a fast-paced, customer-focused environment.kdc

SKILL REQUIREMENT

Bpo Operations Management Customer Service

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Job Post	Reporter	Rank	Reason	Date

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Service Delivery Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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