Technical Customer Specialist

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: TYPE OF WORK

Full Time

: SALARY

1300/month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 30, 2026

JOB OVERVIEW

About Suvie

Suvie is a fast-growing food technology startup that’s revolutionizing dinner by combining restaurant-quality meal kits with cutting edge smart kitchen appliances. We are building innovative, luxury home appliances and gourmet meal kits that cook themselves, allowing our customers to save time and eat well.
Join our amazing team of experienced professionals working hard to bring this vision to life. Suvie is a diverse global team working at a fast pace to build exceptional customer and enterprise value. We highly value the input and unique perspectives of all Suvie tea ---------- mbers, and believe that great things happen when we combine customer input and the unique experience and skills of our team.

Technical Customer Specialist

As a Technical Customer Specialist, you’ll work hand-in-hand with the Member Services and Appliance Engineering teams to ensure our customers’ success in the kitchen. The ideal candidate is great with people, tech-savvy, and a great problem solver.

Responsibilities

• Communicate effectively with customers via phone and email to troubleshoot issues
• Analyze technical inquiries to quickly resolve them and ensure customer satisfaction
• Provide technical suggestions to improve Member Services workflow for customers
• Escalate as needed to Leadership on cases requiring immediate action from an Engineer or Supervisor
• Communicate status, results, and insights to the Member Services and Appliance team
• Take on additional projects, tasks, and opportunities as they arise.

Required Experience & Skills

• 2+ years experience in customer service, preferably at a tech company
• Basic knowledge of Electrical and Mechanical systems or any Technical Degree
• Proficiency with Zendesk or any Help Desk software
• Proficiency in ClickUp or other Task Management System
• Comprehension or use of technical spec documentation is a plus
• Extremely organized and an excellent problem-solver.
• Effective at root-cause analysis, organizing data, and presenting results to a broad audience
• Strong communicator: able to effectively explain concepts, problems, and solutions to all levels
• Strong collaborator: drives open communication and effectively works with others
• Thrives in a fast-paced and quickly changing environment

Logistics and Details

This is an hourly remote position. Compensation negotiable based on experience.

Suvie is an Equal Employment Opportunity Employer and is committed to workplace diversity.

SKILL REQUIREMENT

Technical Support Grafana AWS

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Technical Customer Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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