AltoLuxo

AirBnB Short Term Rental Operations Virtual Assistant

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

?50,000

: HOURS PER WEEK

40

: DATE UPDATED

Jul 30, 2026

JOB OVERVIEW

Short-Term Rental Virtual Assistant — AltoLuxo

AltoLuxo is a corporate housing / Airbnb management company with 65+ properties across the UK, and we're expanding nationwide. We're looking for a Short-Term Rental VA to join our team and help us grow our network of businesses booking with us.

To apply, complete our application form here: ----------

The form takes about 10 minutes and covers your experience, availability, and technical background, including your 1-minute introductory video.

Please do not contact us directly. Incomplete submissions will not be considered.

Guest Communications (Primary Focus)

Monitor and respond to all guest messages across Hostaway, Airbnb, ---------- , WhatsApp, and email
Handle pre-booking enquiries, providing accurate information on parking, amenities, check-in procedures, and property features
Process and respond to early check-in and late check-out requests per SOP
Manage guest complaints and concerns, escalating refund or compensation requests to management
Coordinate with cleaning and maintenance teams when guest issues require physical action
Process booking modifications, cancellations, and date changes
Manage post-checkout damage claims and security deposit disputes
Maintain formal, grammatically impeccable communication standards at all times
Review Management

Monitor and respond to all guest reviews across platforms
Craft thoughtful responses to negative reviews that address concerns professionally
Implement proactive review solicitation strategies beyond automated requests
Track review scores and identify patterns requiring operational attention
Calendar Management & Direct Bookings

Manage calendar across all channels via Hostaway
Process and manage direct bookings
Execute strategies to convert OTA bookings to direct
Proactive outreach to previous guests to drive repeat direct bookings
Conduct FYP sync checks across platforms
Essential Experience

Minimum 5 years' experience in short-term rental or aparthotel operations
Proven experience with Property Management Systems (Hostaway preferred)
Direct experience with revenue management tools (PriceLabs or similar)
Track record managing guest communications at scale
Experience with Airbnb and ---------- extranet management
Technical Requirements

Highly proficient with technology and quick to learn new software
AI-proficient: comfortable using AI tools to enhance productivity
Experience with Hostaway, Airbnb, ---------- platforms
Competent with Microsoft Teams, WhatsApp, and email communication
Ability to follow and execute from detailed SOPs
Communication & Language

Impeccable written English with perfect grammar and spelling
Professional, formal communication style
Clear spoken English for team coordination and guest communication
Working Style

Self-directed with strong decision-making within defined parameters
Comfortable with reactive and proactive work balance
Reliable availability during scheduled hours (may vary)
Ability to work weekends as standard
Requirements

Experience in short-term rental management
Strong organisational and communication skills — especially the ability to follow up with guests and the team on issues
Ability to prioritise tasks and manage multiple responsibilities
Strong problem-solving skills
Ability to handle emergency situations in a professional manner
Answering emergency calls and helping guests resolve issues such as lockouts, flooding, etc.
Systems You Will Use

Hostaway (Property Management System)
PriceLabs (Revenue Management)
Airbnb Extranet
---------- Extranet
WhatsApp (Guest and Team Communication)

Email
Accountability & Reporting
You are responsible for day-to-day execution; management is accountable for strategy and outcomes. This means:

Autonomous decision-making on guest communications using SOPs
Weekly calls to review pricing strategy, listing optimisation, and performance
Clear documentation and approval process for listing changes
Escalation of refund/compensation requests to management
To apply: ----------

Good luck and we look forward to hearing from you!

Thank you very much for your time.
Joel & Mo.

SKILL REQUIREMENT

Communication Organization

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0172
Total Execution Time	0.0185

GET DATA

No GET data exists

MEMORY USAGE

1,513,464 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/AirBnB-Short-Term-Rental-Operations-Virtual-Assistant-1699704

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0119 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1699704 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 823280 LIMIT 1
0.0012	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1699704 AND `misc`.`id` IS NULL
0.0009	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-15',ej.date_added) duration_days, DATEDIFF('2026-08-15',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-15',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1699704'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1699704
0.0007	`UPDATE employer_jobs SET hit_counts = '*Jul-30-2026=798Jul-31-2026=339Aug-01-2026=95Aug-02-2026=73Aug-03-2026=66Aug-04-2026=56Aug-05-2026=31Aug-06-2026=14Aug-07-2026=11Aug-08-2026=17Aug-13-2026=1*Aug-15-2026=1' WHERE job_id= '1699704'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Jul-2026=1137*Aug-2026=365' WHERE job_id= '1699704'`
0.0013	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1699704' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1699704
0.0052	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '823280' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1786787863
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/AirBnB-Short-Term-Rental-Operations-Virtual-Assistant-1699704
csrf-token	ef05358f2bf5fa94f083341fb6b4940e

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.122
HTTP_DNT

AltoLuxo

AirBnB Short Term Rental Operations Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?