Customer Service & Inbound Sales Coordinator

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: TYPE OF WORK

Full Time

: SALARY

PHP 28,000 to PHP 46,000

: HOURS PER WEEK

40

: DATE UPDATED

Aug 6, 2026

JOB OVERVIEW

Customer Service & Inbound Sales Coordinator | Chat-based

Full-Time Remote Position | Singapore Company
PHP 28,000 during probation | PHP 33,000 after confirmation | Potential to earn PHP 38,000 to PHP 46,000 or more per month when commission is unlocked

At BirthdayMagicShow.sg & FamilyFunMagicShow.sg, we are one of Singapore’s leading party and event entertainment companies, specialising in highly interactive magic shows for children and adults, young and old.

We create unforgettable magical experiences at birthday parties and family events across Singapore, and we are looking for a warm, dependable, and highly self-directed Customer Service & Sales Coordinator to be the first point of contact for our clients.

-------------------------------

This role is ideal for someone who:
• Learns independently and takes ownership of their progress
• Follows established systems and communication templates carefully
• Communicates promptly, warmly, clearly and professionally
• Takes initiative without needing constant supervision

This is primarily a written customer-service and sales role, with most customer conversations taking place through WhatsApp.

You will receive clear systems, communication templates, real conversation examples, and guidance to help you succeed. You should also be comfortable learning independently, applying feedback, and taking ownership of your progress.

==========================
COMPENSATION AND BENEFITS
==========================
• PHP 28,000 monthly salary during the three-month probation period
• PHP 33,000 monthly salary after successfully completing probation
• Opportunity to unlock uncapped sales commission by demonstrating the ability to manage enquiries and close sales independently, together with strong proficiency in our systems, processes and communication templates
- Once unlocked, you’ll earn commission for every booking you close, with higher commission when monthly sales increase.
- With strong sales performance, total monthly earnings can reach PHP 38,000 to 46,000 or more, with no fixed maximum
• 14 days of paid Annual Leave after probation
• 14 days of paid Medical Leave after probation
• Philippines Public Holidays observed

==========================
WORK SCHEDULE
==========================
Working days: Monday, Tuesday, Friday, Saturday and Sunday
Rest days: Wednesday and Thursday
Working hours: 9:00 AM to 6:00 PM, including a one hour meal break
Total working hours: 40 hours per week
Work arrangement: 100% remote / work from home

Please note that Saturdays and Sundays are important working days for this position.

==========================
WHAT YOU WILL DO
==========================
• Respond to customer enquiries through WhatsApp promptly, warmly, and professionally
• Understand each customer’s needs and recommend the most suitable services and packages
• Use our approved communication templates while adapting them appropriately to each conversation
• Keep conversations moving towards a confirmed booking without sounding pushy
• Coordinate schedules, payments, and booking details between customers and our performers
• Follow up on enquiries, payments, and post-event reviews consistently
• Help every customer feel heard, cared for, and confident about booking us

==========================
REQUIREMENTS
==========================
• Excellent written and spoken English, with strong reading comprehension
• Comfortable communicating with customers and closing sales
• Proficient in Google Drive, Google Sheets, Google Docs, Google Calendar, WhatsApp, and ChatGPT
• Stable internet connection and a quiet, suitable work-from-home environment
• A two-monitor workstation setup or willingness to arrange one before starting
• Available to work the stated schedule, including Saturdays and Sundays

Previous experience in customer service, sales, administration, or remote work is an advantage.

Your ability to learn quickly, follow systems, communicate well, and take ownership matters more to us.

==========================
WHY JOIN US?
==========================
• Stable, full-time remote position with a supportive and family-oriented team
• Clear systems, training materials, guidance, and feedback to help you succeed
• Opportunity to develop valuable customer service, sales, and operational skills
• Salary increase after probation and the opportunity to unlock uncapped commission
• Room to grow and contribute to our mission of spreading joy ?

We are a lean and close-knit company. Every tea ---------- mber plays an important role, and we genuinely care about the quality of the experiences we create.

==========================
HOW TO APPLY
==========================
We review every application carefully.

To be considered, please submit all of the following:

1. YOUR RESUME OR CV
Highlight any relevant experience in customer service, sales, administration, or remote work.

2. A 1 to 2 MINUTE INTRODUCTION VIDEO
Introduce yourself and share with us:
• Why you are interested in this position
• Why you believe you would be a good fit
• How you normally learn a new system or process independently

Please be yourself. We are more interested in getting to know you.

3. CUSTOMER MESSAGE EXERCISE
Imagine that a parent sends this message through WhatsApp:

“Hi, I’m planning my daughter’s seventh birthday party next month. Can you send me your prices?”

Write the WhatsApp response you would send as our Customer Service & Sales Coordinator.

4. WORKSTATION INFORMATION
Please share with us:
• Are you using a Windows computer or a Mac?
• How many monitors are you currently using, and what are their sizes?
• This role is best performed with two monitors, as you will regularly work across customer conversations, communication templates, calendars, and booking records. If you currently have only one monitor, would you be willing to acquire a second one before starting?

5. IMPORTANT APPLICATION INSTRUCTION
Begin your application with the exact words: “I have read the complete job description.”
This instruction helps us identify candidates who read and follow application requirements carefully.

• Only complete applications that follow the instructions will be considered
• Only shortlisted candidates will be contacted
• Application deadline: 11 August 2026

==========================
ABOUT US
==========================
BirthdayMagicShow.sg and FamilyFunMagicShow.sg provide highly interactive magic shows and family entertainment for events across Singapore. Our team of magicians, games hosts, balloon artists, caricaturists, face painters, hand painters, and other entertainment professionals works together to create joyful experiences and lasting memories for children, families, and corporate clients.

Thank you for your time, and we look forward to receiving your application!

SKILL REQUIREMENT

Inbound Sales Chat Support Customer Service

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Customer Service & Inbound Sales Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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