Appointment Booking Specialist

Are you someone who enjoys helping people, building relationships, and achieving meaningful goals?

We are a Fine Art Portrait Studio based in California, USA, seeking a professional and customer-focused Client Concierge and Booking Specialist to become the first point of contact for our clients. In this role, you'll guide clients through their portrait experience, answer their questions, and help them book their sessions with confidence.

We're looking for someone who is warm, organized, proactive, and genuinely enjoys working toward measurable goals. If you take pride in delivering excellent customer service, following through, and seeing the results of your work, we'd love to meet you.

This is a long-term, stable remote opportunity with paid training, ongoing coaching, and opportunities for growth. We're proud to offer a supportive, respectful, and goal-oriented work environment where tea ---------- mbers are set up for long-term success. In fact, the previous person in this role was with us for four years—a testament to the stability of the position and the positive working relationship we strive to build.

Responsibilities
As our Client Concierge, you will be responsible for providing outstanding customer service while ensuring our clients have a smooth and memorable experience.

Your responsibilities include:
• Speaking with clients over the phone and explaining our fine art portrait sessions.
• Booking approximately 20–25 qualified client appointments each month (one pers day worked) while maintaining a high level of customer care and professionalism.
• Managing the studio calendar ensuring no gaps and smooth flow of sessions.
• Answering client questions and addressing concerns professionally.
• Answering incoming calls and returning missed calls promptly.
• Responding to text messages and emails in a timely manner.
• Monitoring and managing email communications.
• Coordinating with the studio team regarding portrait pickups.
• Assisting clients with appointment rescheduling.
• Completing additional administrative and customer support tasks as needed.

Required Qualifications
• Excellent written and spoken English.
• At least 1 year of experience as a Virtual Assistant, Client Concierge, Booking Specialist, Appointment Setter, or in a similar customer service role.
• Strong computer skills and confidence using various online tools and software.
• Excellent communication, organizational, and time management skills.
• Ability to work independently with minimal supervision.
• Strong attention to detail and the ability to multitask.
• Reliable laptop or desktop computer.
• Stable, high-speed internet connection.
• Positive attitude and willingness to learn.

Work Details
• Position: 30 Hours Per Week | Long-Term Position | Competitive Monthly Salary
• Schedule: 12:00 PM – 6:00 PM Pacific Time (approximately 3:00 AM – 9:00 AM Philippine Time)
• Working Days: Monday to Friday (PST), plus one weekend per month
• Salary: USD $720–$750 per month
• Start Date: August 2026
• Work Setup: Remote / Work From Home
• Employment Type: Remote / Work From Home

Performance Expectations
This is a performance-driven role.
We provide training, coaching, and ongoing support to help you succeed. Success in this position is measured not only by providing excellent customer service but also by consistently meeting appointment booking goals, following through with clients, and taking ownership of your work.
If you're someone who enjoys measurable results, continuous improvement, and personal growth, you'll thrive here.

Training and Hiring Process
Training will be provided to the successful candidate.
Please note the following:
• Training is paid at a slightly lower rate while we evaluate performance and ensure the position is the right fit for both parties.
• Applicants will undergo an internet speed test and basic technical assessments (including typing speed and computer proficiency).
• Performance will be closely monitored throughout the training period.
• To ensure consistency during onboarding, time-off requests are generally not permitted during the first five (5) months of employment, except in exceptional circumstances.

How to Apply
Please send a message with the links to the following:
• Your most recent resume
• A 1–2 minute introduction video telling us about:
-Your relevant work experience
-Your skills and strengths
-Why you believe you're the right fit for this role

Additionally, please answer the following question in your application/message:
Tell us about a performance goal or KPI you were responsible for in a previous role. What was the goal, what results did you achieve, and what did you do when you weren't meeting your target?

Important Note:
Only applications with complete requirements will be reviewed. Make sure to read this post thoroughly before submitting.

If you're dependable, customer-focused, eager to learn, and looking for a long-term opportunity with a supportive team, we'd love to hear from you!

Apply today and become part of our California-based Fine Art Portrait Studio!