Customer Support / VA / Social Media (Part-Time, Entertainment SaaS)

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: TYPE OF WORK

Part Time

: SALARY

8

: HOURS PER WEEK

20

: DATE UPDATED

Jul 30, 2026

JOB OVERVIEW

We're a small SaaS startup in the entertainment industry looking for one experienced person to wear three hats: Customer Support, Virtual Assistant, and Social Media Manager.

*** Please only apply if you have previously done tech support for a SaaS product. This is a hard requirement. ***

Primary responsibilities:

Handle customer support over chat and email (no phone support)
Resolve account issues in our internal admin panel
Manage and organize the inbox — label and sort all incoming email into the right categories, and help triage and handle the founder's email
Follow up with users to gather testimonials about their experience
Prepare and schedule social media posts (Instagram & Facebook)

Secondary responsibilities:

Light research using Google and social media
Write FAQs and knowledge base articles for common issues

What we're looking for:

Complete fluency in English (C2 level)
Familiarity with current TV shows and films
Ability to pick up new systems quickly
Comfortable communicating often, but able to work autonomously

Please have experience with:

Canva
Slack
Google Workspace (Docs, Sheets, etc.)
Any social media scheduling platform
Any CRM system
ChatGPT or Claude (preferred)

Position details:

Hours: 20 hours/week, part-time, long term
Rate: $8/hour
Schedule: During PST business hours — something like 9am–1pm PST. Flexible.
Reporting: Directly to the Founder but will be working closely with our Operations Manager day to day.

We're a very small team, so we value people who take initiative and bring their own ideas. If things go well, both responsibilities and hours can grow.

The first interview will be on camera for verification purposes.

Thanks for looking!

Howard

SKILL REQUIREMENT

Email Support SaaS AI Tools

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Customer Support / VA / Social Media (Part-Time, Entertainment SaaS)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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