Dispute Manager for Shopify Brand

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: TYPE OF WORK

Full Time

: SALARY

$500-750/month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 29, 2026

JOB OVERVIEW

We process a high volume of orders every month and are looking for an experienced Dispute Manager to take full ownership of our Shopify Payments chargebacks and PayPal disputes.

This is not a general customer support role. Your main responsibility will be to protect the company’s revenue, improve our dispute win rate, and reduce preventable chargebacks.

Your Responsibilities

* Review and respond to all Shopify Payments chargebacks
* Manage PayPal disputes, claims, and chargebacks
* Submit clear, persuasive, and well-organized evidence before every deadline
* Collect order confirmations, tracking details, delivery proof, customer communication, refund policies, and other supporting documents
* Write custom dispute responses based on the reason code
* Identify friendly fraud, false “item not received” claims, unauthorized payment claims, and product-related disputes
* Contact customers when appropriate to resolve disputes before escalation
* Track every open dispute and its deadline
* Maintain a dispute tracker with status, reason, amount, evidence submitted, and final outcome
* Analyze recurring chargeback reasons and report patterns to management
* Work with our customer support and fulfillment teams to collect evidence
* Recommend improvements to reduce future disputes and chargebacks

Requirements

* Proven experience managing both **Shopify Payments chargebacks and PayPal disputes**
* Experience with high-volume e-commerce businesses
* Strong understanding of dispute reason codes and evidence requirements
* Excellent written English
* Extremely organized and detail-oriented
* Able to manage strict deadlines without reminders
* Comfortable working with Shopify, PayPal, tracking portals, spreadsheets, and customer support platforms
* Able to investigate cases independently and make sound decisions
* Stable internet connection and reliable computer

What Success Looks Like

* 100% of disputes are submitted before the deadline
* Every case contains complete and relevant evidence
* Dispute win rate improves over time
* Chargeback patterns are identified and reported
* Preventable disputes decrease
* Management always has a clear overview of open cases and results

Working Hours

This is a full-time remote position.

You must have daily overlap with European working hours. Some flexibility is possible, but disputes and deadlines must be checked every working day.

Salary

$500–$1,000 USD per month, depending on experience and proven results.

There is room to grow as the company continues to scale.

How to Apply

Please include the following in your application:

1. A short introduction about your relevant experience
2. How many Shopify and PayPal disputes you have managed
3. Your previous dispute or chargeback win rate, if available
4. The types of dispute reason codes you have handled
5. A short explanation of how you would respond to an “item not received” chargeback when tracking shows the order was delivered
6. A screenshot or example of a dispute tracker you have used, with confidential information removed

Start your application with the words DISPUTE MANAGER so we know you read the complete job post.

Generic or AI-generated applications without specific experience will not be considered.

SKILL REQUIREMENT

Shopify Customer Service Chargeback Analysis

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Dispute Manager for Shopify Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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