Customer Support & Community Specialist - TikTok Shop & Affiliate Marketing

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: TYPE OF WORK

Any

: SALARY

750

: HOURS PER WEEK

TBD

: DATE UPDATED

Jul 28, 2026

JOB OVERVIEW

About Us

We are an established business operating in the TikTok Shop and Affiliate Marketing space. We help our community and clients scale their businesses and optimize their results. To support our growing community and maintain top-notch customer service, we are looking for an experienced Customer Support & Community Specialist.

Key Responsibilities

Email Support Management: Respond promptly, accurately, and professionally to customer and user inquiries via email.

Community Management: Actively monitor our community, answer member questions, moderate discussions, and maintain an engaging, supportive environment.

Calculations & Data Tracking: Handle requests involving basic-to-intermediate calculations, data verification, and reporting (e.g., affiliate reports, commission checks, and key service metrics).

Problem Solving: Identify recurring issues quickly and collaborate with the team to optimize response efficiency.

Requirements
Proven Experience: Demonstrated track record in Customer Support and/or Community Management.

Industry Knowledge: Understanding of TikTok Shop dynamics and Affiliate Marketing mechanics.

Attention to Detail & Math Skills: Comfortable with accurate calculations, basic reporting, and handling numbers precisely.

Excellent Written Communication: Ability to communicate clearly, empathetically, and professionally in English (both via email and in community channels).

Self-Motivated & Organized: Capable of prioritizing tasks, managing time efficiently, and working independently.

SKILL REQUIREMENT

Affiliate Marketing Customer Support Email Support

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Customer Support & Community Specialist - TikTok Shop & Affiliate Marketing

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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