Weekend Guest Communications Specialist — Short-Term Rental Property Management

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

400

: HOURS PER WEEK

TBD

: DATE UPDATED

Jul 27, 2026

JOB OVERVIEW

About Us

We're a US-based short-term rental property management company operating vacation homes in Florida. We host guests from around the world, and someone always needs to be there when they have a question — even at 1 AM on a Saturday.

The Role

We're hiring a part-time Guest Communications Specialist to handle guest messages on Saturday and Sunday evenings. You'll be the friendly voice greeting new arrivals, troubleshooting mid-stay issues, and making sure our guests have a smooth stay while our weekday team is offline.

This is a focused role: guest communications, and only guest communications. If you're warm, patient, quick on your feet, and comfortable working weekend evenings, this could be a great fit.

What You'll Do

Respond to guest inquiries across Airbnb, VRBO, ---------- , and direct channels
Handle check-in and check-out coordination
Troubleshoot common in-stay issues (WiFi passwords, appliance questions, lockbox codes, noise complaints)
Escalate genuine emergencies (property damage, safety issues, major maintenance failures) to the appropriate tea ---------- mber
Log issues clearly so the weekday team knows what happened over the weekend
Follow our messaging templates and SOPs, adjusting tone based on the guest

Who You Are

Excellent written English with a warm, friendly tone
Fast responder — most guest messages should be answered within 15 minutes during your shift
Calm under pressure — guests will occasionally be upset, tired, or confused
Comfortable with repetition — you'll answer the same questions many times
Reliable and punctual — when your shift starts, you're online
Comfortable with weekend evening hours long-term

Advantage if you already know: Hospitable, Airbnb Host Dashboard, VRBO, ---------- , or similar messaging platforms.

Schedule & Logistics

Part-time, 16 hours per week
Saturday & Sunday, 6:00 PM – 2:00 AM Eastern Time (Sunday & Monday, 6:00 AM – 2:00 PM Philippine Time)
These hours are non-negotiable. Guests message when they message, and we need someone there.
This role is exclusive during your shift. We do not tolerate working other jobs during our hours. You will be paid to be fully present during your shift.

Compensation

$400 USD/month, paid bi-weekly via Wise
13th-month pay
Performance bonuses tied to response time and guest satisfaction

How to Apply

Do not message me directly on OnlineJobs.ph. Complete the application form at the link below.

Read this entire job post carefully before starting the form. One of the form questions will ask you to repeat a specific phrase from this post. The phrase is: guests come first. Applicants who miss this will not be reviewed.

A note on AI: Applications that use generic AI-generated responses will be removed immediately. They are not hard to spot. I use AI as a tool daily and I'm not against you doing the same — but if your application reads like ChatGPT wrote it with no personal voice, you're not the person I'm looking for. Write your answers yourself.

Application form: ----------

Plan to spend about 15 minutes on the form. Strong applications get a response within 7 days.

SKILL REQUIREMENT

Active Listening Conflict resolution Communication

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0032
Controller Execution Time ( Jobseekers / Job )	0.0166
Total Execution Time	0.0207

GET DATA

No GET data exists

MEMORY USAGE

1,503,352 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Weekend-Guest-Communications-Specialist-Short-Term-Rental-Property-Management-1697536

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0073 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `employer_jobs` WHERE `job_id` = 1697536 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 856365 LIMIT 1
0.0008	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1697536 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-12',ej.date_added) duration_days, DATEDIFF('2026-08-12',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-12',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1697536'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1697536
0.0011	`UPDATE employer_jobs SET hit_counts = '*Jul-27-2026=258Jul-28-2026=496Jul-29-2026=213Jul-30-2026=131Jul-31-2026=66Aug-01-2026=47Aug-02-2026=45Aug-03-2026=32Aug-04-2026=27Aug-05-2026=28Aug-06-2026=7Aug-07-2026=13Aug-08-2026=10*Aug-12-2026=1' WHERE job_id= '1697536'`
0.0007	`UPDATE employer_jobs SET monthly_hits = '*Jul-2026=1164*Aug-2026=210' WHERE job_id= '1697536'`
0.0007	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1697536' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1697536
0.0013	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '856365' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1786566576
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Weekend-Guest-Communications-Specialist-Short-Term-Rental-Property-Management-1697536
csrf-token	b3d1e8623e770970c1fc11f8d2632fb4
job_search_keyword

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.105
HTTP_DNT

Weekend Guest Communications Specialist — Short-Term Rental Property Management

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?