Call Center Trainer & QA Lead — US Healthcare Outbound (Remote, PH)

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: TYPE OF WORK

Full Time

: SALARY

$1,400/mo base + $200 performance bonus

: HOURS PER WEEK

40

: DATE UPDATED

Jul 27, 2026

JOB OVERVIEW

We hand-pick our agents but they’re only as good as their training. We need a trainer who owns quality end-to-end: new-hire onboarding, weekly call scoring, real coaching, and the courage to tell the CC manager ‘this hire isn’t going to make it — cut them at day 30.’

You’ll own:
• New-hire onboarding curriculum (2-week program, iterate constantly)
• QA scorecards — build them from scratch, score 5+ calls per agent per week
• 1:1 coaching sessions with every agent, weekly
• Working with the CC Manager to flag agents for PIP or termination
• Updating scripts and rebuttals based on what’s working on the floor

You must have:
• 3+ years as a QA analyst or trainer in outbound BPO (healthcare or insurance preferred)
• Personally trained cohorts of 5+ new hires from day 1 to full productivity
• Fluent, teaching-clear English
• Built call scorecards from scratch — not just used someone else’s

Compensation: $1,400/mo base + $200 performance bonus + 13th-month + night-shift differential. Full-time, US Eastern hours.

How to apply — required: Reply with (1) a call scorecard you built (screenshot or Sheet link — mock one up if confidential), (2) 60-second Loom in English pretending to coach an agent whose CV rate dropped from 15% to 8%, (3) name and describe an agent you recommended for termination and why

Send your answers, and supporting files to our email: ---------- with the subject line Call Center Trainer & QA Lead — [Your Name]. Applications missing any of the three required answers will not be reviewed.

SKILL REQUIREMENT

Call Center Operations Management Quality Assurance Training and Development

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Call Center Trainer & QA Lead — US Healthcare Outbound (Remote, PH)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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