SmartCredit Retention Specialist (CSR Voice Outbound)

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: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 7, 2026

JOB OVERVIEW

We're looking for an experienced SmartCredit Retention Specialist (CSR Voice Outbound) to join our growing team. If you have strong customer service skills, experience handling outbound calls, and a passion for helping customers retain valuable services, we'd love to hear from you.

Responsibilities
-Make outbound calls to existing SmartCredit members to improve customer retention and strengthen client relationships.
-Educate customers on SmartCredit products, services, and membership benefits.
-Address customer concerns, objections, and cancellation requests with professionalism and empathy.
-Identify customer needs and recommend appropriate solutions to increase retention.
-Verify customer information and maintain accurate account records.
-Document all customer interactions and update CRM records promptly.
-Coordinate with internal teams to resolve customer concerns efficiently.
-Follow established workflows, retention strategies, and escalation procedures.
-Deliver exceptional customer service while maintaining professionalism and confidentiality.

Qualifications
-Previous experience as a Customer Service Representative, Retention Specialist, or Outbound Voice Agent is required.
-Experience with SmartCredit and/or the credit repair industry is highly preferred.
-Excellent verbal and written English communication skills.
-Strong phone etiquette, active listening, negotiation, and objection-handling skills.
-Customer-focused with the ability to build rapport and retain clients.
-Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
-Comfortable working independently in a remote environment.
-Reliable internet connection and a quiet workspace.

Compensation & Working Hours
Salary: TBD
Working Hours: CST Time

Application Requirements
To be considered, please submit:
1. Your updated resume.
2. A brief summary of your experience in customer retention, outbound calling, and/or SmartCredit or credit repair services.
3. A 1–2 minute Vocaroo voice recording introducing yourself and highlighting your customer service, outbound voice, and retention experience: ----------

We're looking for someone who is dependable, persuasive, customer-focused, and committed to delivering an outstanding customer experience while helping retain valued members. If that sounds like you, we look forward to receiving your application.

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SmartCredit Retention Specialist (CSR Voice Outbound)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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