Subcontractor Network Operations Lead – HVAC Dispatch & Compliance (Full-Time, US Client)

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: TYPE OF WORK

Full Time

: SALARY

Salary: $1,600 – $2,800/month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 27, 2026

JOB OVERVIEW

Araya HVAC Services LLC is a growing commercial HVAC company based in Massachusetts, USA. We're launching a subcontractor network across the US Northeast, and we need a hands-on Operations Lead to run it personally from day one — this is not a role where you manage a team; it's a role where you are the team until we scale.

You'll own dispatch, subcontractor onboarding/compliance, and the daily relationship with our US leadership. Billing/invoicing and client quoting stay with our US side for now — your focus is entirely on getting the right sub to the right job, keeping every sub's paperwork current, and making sure nothing falls through the cracks.

What You'll Do:

- Receive incoming work orders and match them to the right available subcontractor by trade, location, and current compliance status
- Confirm subcontractor acceptance, communicate job details, and track jobs through to completion (check-in/check-out, photo verification)
- Review new subcontractor applications, verify licensing and insurance documents, and coordinate signed agreements
- Track every subcontractor's insurance/license expiration dates and run renewal follow-ups before they lapse
- Be the single point of contact with Araya's US leadership, including a standing weekly call
- Flag anything at risk — missed SLAs, compliance gaps, client complaints — before it becomes a bigger problem
- Not responsible for: invoicing, accounts receivable, or client pricing/quoting — those stay with Araya HQ at this stage

What You'll Need:

- 2+ years in dispatch, scheduling, back-office operations, or compliance/document administration
- Excellent written and spoken English — you'll talk directly with US-based subcontractors and occasionally clients
- Extremely detail-oriented — you're the only checkpoint catching an expired insurance certificate or a missed SLA
- Comfortable wearing multiple hats and switching between tasks throughout the day
- Reliable internet and power, with a backup plan for outages
- Comfortable with at least partial-shift overlap with US Eastern Time

Nice to Have:

- Experience in facilities management, field services, trades, or construction dispatch
- Familiarity with tools like Airtable, ---------- , or similar trackers
- Experience reviewing insurance certificates or contractor licensing documents

To Apply:
Please start your application with the word "COMPASS" so we know you read the full posting. Include:

1. A short paragraph on a time you had to juggle multiple urgent tasks at once — how did you prioritize?
2. Your available start date and weekly hour availability
3. Your Skype or Zoom contact for a video interview

We're hiring for a long-term role, not a short gig — please only apply if you're looking for ongoing full-time work. As we grow, this role has a clear path to leading a team rather than doing it all solo.

SKILL REQUIREMENT

Project Management Appointment Setting Virtual Assistant

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Subcontractor Network Operations Lead – HVAC Dispatch & Compliance (Full-Time, US Client)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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