Order Fulfillment & Customer Resolution Specialist

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: TYPE OF WORK

Full Time

: SALARY

500

: HOURS PER WEEK

40

: DATE UPDATED

Jul 30, 2026

JOB OVERVIEW

We're seeking a detail-oriented Order Placement & Account Resolution Specialist to process telecom and internet service orders (Spectrum, Frontier, AT&T, Verizon, and similar providers) while resolving customer account issues through direct communication with carrier support agents. This role blends sales order processing with hands-on troubleshooting, making it ideal for someone who's comfortable navigating multiple provider systems and advocating for accurate account setups.

Key Responsibilities
Place and process orders for internet, TV, and mobile service plans across multiple carriers (Spectrum, Frontier, AT&T, Verizon), ensuring accuracy in plan selection, pricing, promotions, and customer information.
Contact carrier customer service or agent support lines to resolve account discrepancies, billing errors, activation delays, or service setup problems on behalf of customers.
Verify order status with carriers and follow up until issues are fully resolved, keeping customers informed throughout the process.
Troubleshoot account-level problems, including incorrect billing, plan mismatches, failed activations, or promotional credit disputes.
Maintain accurate records of orders placed, issues reported, and resolutions achieved in the company's CRM or order management system.
Coordinate with internal sales and support teams to escalate unresolved issues and ensure customer satisfaction.
Stay current on promotions, pricing, and plan changes across all supported carriers to place orders correctly the first time.

SKILL REQUIREMENT

Telemarketing Customer Support Conflict resolution

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Order Fulfillment & Customer Resolution Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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