Phone Admin & Appointment Coordinator for Australian Tree Business (Long-Term, Immediate Start)

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: TYPE OF WORK

Full Time

: SALARY

900AUD

: HOURS PER WEEK

38

: DATE UPDATED

Jul 26, 2026

JOB OVERVIEW

We're a busy, fast-growing tree services company in Newcastle, Australia, and we need a reliable, well-spoken admin to be the main point of contact for our customers — calling leads, booking quotes, sending quotes, and scheduling jobs.

We get a steady stream of warm leads every day from people who WANT a quote to have trees removed or trimmed. Your job is to make sure not a single one slips through the cracks. This is a clear, repeatable process — we provide full training, video guides, scripts, and a team who backs you up. If you're organised, confident on the phone, and love following through, you'll thrive here.

WHAT YOU'LL DO EVERY DAY
• Be the main point of contact — answer and make calls to Australian customers with a clear, warm, professional phone manner
• Call new leads fast (they're expecting our call) and book them in for a quote
• Enter every lead into our CRM (Tradify) the ---------- nt it arrives — this is critical, nothing gets lost
• Follow up persistently and politely until a quote is booked (e.g. 3 calls today, 3 tomorrow) — we never let a lead go cold
• Book quotes smartly by location — use Google Maps to group nearby jobs on the same day so our team isn't driving all over the place
• Create and send quotes to customers in Tradify (from the team's job notes) and follow them up
• Schedule accepted jobs into the calendar
• Answer common customer questions using our scripts. For anything technical about trees, say "Great question — I'll check with our head arborist and get straight back to you," and pass it to the team
• Keep a simple daily log (leads ? booked ? quoted ? won) so the owners can see performance at a glance

YOU MUST HAVE
• Previous experience in admin, appointment setting, customer service, telemarketing, or virtual assistance — ideally with phone-based customer contact
• Excellent spoken English with a clear, confident, friendly phone voice (you'll speak to Australian customers all day)
• CRM experience (Tradify, ServiceM8, Jobber, or similar) is a strong plus
• Great attention to detail and genuine follow-through — you don't let things slip
• A quiet home office, reliable computer, good headset, and fast, stable internet (clear calls are non-negotiable)
• Willingness to work Australian (AEST) business hours — the Philippines is only ~2–3 hours behind, so it's easy

WHY YOU'LL LIKE IT HERE
• Simple, clear process with full video training and scripts — you're never left guessing
• A friendly team who back you up on WhatsApp
• A genuine long-term role with room to grow as we expand

IMPORTANT — START DATE
We want to start training the right person TODAY and have you making your first calls TOMORROW (with our support). If you're available to start immediately, say so clearly in your application.

HOW TO APPLY (read carefully — this is our first test of your attention to detail)

1.Start your message with the word "TIMBER" so we know you read to the end
2.In 3–4 sentences, tell us about your admin/phone experience (and any CRM you've used)
3.Attach a 30–60 second voice recording introducing yourself in English (as if calling a customer to book an appointment)
4.Confirm you can start today/tomorrow and work AEST hours
5,Confirm you can jump on a google meet call today with me to meet .
6,Confirm you can watch training videos today and when.
7.Confirm you can meet with Ben which will be you point of contact to go over training modules you watched to find out if you have any questions and to confirm you can start tomorrow.

P.S - we are growing rapidly and have a whole bunch of opportunity here to grow your wage , skill set, roles and responsibilities.

SKILL REQUIREMENT

Customer Support Management Phone Support Office and Administration

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Phone Admin & Appointment Coordinator for Australian Tree Business (Long-Term, Immediate Start)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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