STR Guest-Ops Coordinator (Airbnb/Hostaway): Day Pacific Time Operator

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: TYPE OF WORK

Part Time

: SALARY

750

: HOURS PER WEEK

30

: DATE UPDATED

Jul 26, 2026

JOB OVERVIEW

READ THIS FIRST: The hours are overnight in the Philippines. Both seats run on US Pacific daytime, which is the middle of the night here. If you cannot reliably work overnight, week in and week out, please do not apply.

TWO SEATS ARE OPEN

SEAT 1 - WEEKDAY MORNING OPERATOR
- 8:00 AM to 2:00 PM US Pacific, Wednesday through Sunday (6 hours a day, 5 days a week).
- Your time: about 11:00 PM to 5:00 AM now (about midnight to 6:00 AM during US winter).
- Monday and Tuesday off.

SEAT 2 - EARLY-WEEK OPERATOR (Monday and Tuesday)
- 8:00 AM to 8:00 PM US Pacific, Monday and Tuesday only (12 hours a day, 2 days a week).
- Your time: about 11:00 PM to 11:00 AM now (about midnight to noon during US winter).
- The rest of your week is your own.

In your reply, tell us WHICH SEAT you want (or both, if both hours work for you).

ABOUT US
We run full-service, hands-off management for short-term rental owners across the US. Guests get a warm, fast, five-star experience. Owners get their property run for them. We automate what we can; you bring the judgment and follow-through, our software cannot.

WHAT THE ROLE REALLY IS
- You run the guest experience during your shift: coordination, guest messaging, and resolving guest issues end to end.
- Most routine replies are pre-drafted by our system, so you move fast. You also write and negotiate directly with guests when a situation needs a real person, and you own the resolution (guest refunds, comps, fee adjustments) within clear guidelines.
- The bulk of your day is keeping turnovers, vendors, calendars, and guests on track across our portfolio. The owner stays out of the daily loop and reviews your work.

WHAT YOU WILL OWN
- Schedule and confirm cleaners after every checkout. Chase confirmations until they are locked.
- Dispatch maintenance vendors, follow up, and track repair status and cost for owner review.
- Reconcile calendars across listings and flag any double-booking risk immediately.
- Confirm each unit is guest-ready before check-in.
- Review pre-drafted guest replies: approve the clearly correct, routine ones; skip and escalate anything that needs new wording or judgment. When in doubt, escalate. We reward escalating over guessing.
- Gather missing property facts from owners (trash days, permit numbers, appliance brands) and draft clean entries.

MUST-HAVES
- 1+ year in STR / vacation-rental operations or guest support.
- Hands-on with Airbnb, VRBO, and a channel manager (Hostaway strongly preferred).
- Warm, natural, native-level written English. Short and friendly, not stiff or formal.
- Strong judgment on when something is a routine task versus a problem that needs a human.
- Reliable, organized, and honest. If you cannot confirm a fact, you say so. You never make one up.
- Stable power and internet with a real backup plan, and a track record of holding an overnight schedule.

NICE-TO-HAVES
- Experience coordinating cleaners and maintenance vendors.
- Comfort with a shared inbox, a team chat channel, shared calendars, and a task board.
- Handled an upset guest and de-escalated it well.

COMPENSATION
- $750 per month for the seat, after a short paid trial. Paid semi-monthly.
- We honor the 13th month pay, offer flexible coordinated time off, and cover your equipment. We treat our people well and the good ones grow with us.
- Paid trial first: a short, paid project (property-fact research plus a couple of real coordination and guest-scenario tasks) before any ongoing offer. We pay for your time on it.

BE HONEST WITH YOURSELF BEFORE APPLYING: This role has an on-call element during your shift (fast response, from your phone if needed) and the hours are overnight for you. If you like to clock in, clock out, and forget about it, this is not for you. If you are willing to own outcomes, respond fast, and grow with a company, it is a great fit.

HOW THIS WORKS
- You will have your own scoped logins. You handle guest-side resolutions (fees, comps, refunds within guidelines), but you never touch owner money, payouts, or financials. Those stay with the owner and the accounting team.
- We take guest privacy and platform rules seriously. You will sign an NDA and a simple data-handling agreement before any access. Standard, quick, protects everyone.

READ ALL THE WAY THROUGH: The application form asks for a keyword so we know you did. The keyword is PONO.

HOW TO APPLY
Apply only through this form (takes about 10 minutes):
----------

It asks which seat you want, your hours in US Pacific time, and a couple of short judgment questions. Applications sent through OnlineJobs.ph messaging are not reviewed, only the form. Generic or copy-pasted answers get skipped. Show us your judgment.

SKILL REQUIREMENT

Customer Support Real Estate Virtual Assistant

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STR Guest-Ops Coordinator (Airbnb/Hostaway): Day Pacific Time Operator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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