Medical Partnerships & Customer Support Specialist (Full-Time)

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: TYPE OF WORK

Full Time

: SALARY

$800 AUD

: HOURS PER WEEK

38

: DATE UPDATED

Jul 26, 2026

JOB OVERVIEW

Company: CoolHed Pty Ltd
Location: Remote (Australia-friendly time zones preferred)
Employment Type: Full-Time (38 hours/week)

About Us

CoolHed Pty Ltd is an Australian company focused on innovative cooling solutions that support heat stress management, recovery, and overall wellbeing. As we continue expanding across Australia and launch into the United States, we're looking for a motivated individual to join our growing team.

About the Role

We're looking for a proactive and organized tea ---------- mber to support our CEO and COO by managing customer relationships, following up with leads, and helping grow our presence within the healthcare and wellness industry.

This role is ideal for someone who enjoys building relationships, staying organized, and providing excellent customer service in a fast-paced environment.

Key Responsibilities
Follow up with existing and new leads through email, phone, and LinkedIn.
Build and maintain professional relationships with customers and industry contacts.
Manage customer inquiries and provide timely support.
Keep CRM records accurate and up to date.
Schedule meetings and coordinate follow-ups.
Assist with sales outreach and partnership opportunities.
Support conference and event preparation and post-event follow-up.
Assist the CEO and COO with administrative tasks, scheduling, and research.
Prepare reports and help maintain organized business processes.
Collaborate with the team to improve customer experience and internal workflows.
Qualifications & Skills
Previous experience in customer service, sales, business development, administration, or account management is preferred.
Experience working in a healthcare, wellness, medical, or related industry is an advantage but not required.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Comfortable using Microsoft Office, Google Workspace, CRM systems, or willing to learn new software quickly.
Ability to work independently and manage multiple tasks.
Professional, reliable, and detail-oriented.
A positive attitude with a willingness to learn and grow.
What You'll Do
Support the launch and growth of CoolHed in the U.S. market.
Follow up with existing leads and help generate new business opportunities.
Build lasting relationships with customers and industry partners.
Provide excellent customer support throughout the sales process.
Help maintain an organized CRM and ensure timely follow-ups.
Work closely with the CEO and COO on business development initiatives and day-to-day operations.
What We Offer
Full-time remote position.
Opportunity to grow with a company expanding internationally.
Direct mentorship from the CEO and COO.
A collaborative and supportive team environment.
Long-term career growth based on performance.

If you're a motivated professional who enjoys working with people, building relationships, and contributing to a growing company, we'd love to hear from you.

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Medical Partnerships & Customer Support Specialist (Full-Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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