Dispute Manager – Shopify Fashion Dropshipping (Remote)

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: TYPE OF WORK

Full Time

: SALARY

$5-$8 an hour

: HOURS PER WEEK

40

: DATE UPDATED

Jul 25, 2026

JOB OVERVIEW

Dispute Manager – Shopify Fashion Dropshipping (Remote)
About the Role

We are looking for an experienced Dispute Manager with a proven track record in Shopify fashion dropshipping. This is not a general customer support or ecommerce role. We are specifically looking for someone who has extensive experience handling payment disputes and chargebacks for fashion dropshipping stores (Shopify Payments, NO PAYPAL)

You will be responsible for managing and fighting disputes through Shopify Payments and Whop Payments, with the goal of maintaining an high dispute win rate while protecting the health of our payment processing accounts.

Responsibilities
Manage the complete dispute lifecycle from start to finish.
Prepare and submit compelling evidence for disputes through Shopify Payments and Whop Payments.
Analyze each dispute individually and determine the strongest defense strategy.
Collect and organize supporting evidence, including:
Tracking information
Order timelines
Customer communication
Store policies
Proof of delivery
Fraud indicators
Monitor dispute deadlines and ensure all cases are submitted on time.
Identify recurring dispute patterns and recommend improvements to reduce future chargebacks.
Work closely with our customer support and fulfillment teams to gather all necessary documentation.
Maintain detailed records of dispute outcomes, win rates, and performance metrics.
Requirements (Must Have)
Proven experience as a Dispute Manager for Shopify fashion dropshipping stores.
Demonstrable experience handling disputes through Shopify Payments.
Experience with Whop Payments (or the ability to learn the platform quickly).
A consistently high dispute win rate. Please be prepared to provide examples or performance metrics.
Strong understanding of chargeback reason codes and dispute strategies.
Experience defending disputes such as:
Item Not Received
Fraudulent Transactions
Product Not as Described
Duplicate Charges
Credit Not Processed
Excellent written English.
Highly organized, analytical, and detail-oriented.
Able to manage a high volume of disputes independently.
Compensation

We value performance.

In addition to your base salary or hourly rate, you will receive a performance bonus for every dispute you successfully win. We are looking for someone who is confident in their abilities and motivated to maximize our dispute win rate.

Important

Please do not apply if you only have general ecommerce or customer support experience. Please add the word 'Kiwi' to your application, this way we will know that you read the whole job post.

We are only interested in candidates with real, hands-on experience managing disputes for Shopify fashion dropshipping stores. This requirement is non-negotiable.

To Apply

Please include:

Your experience with Shopify fashion dropshipping.
The payment processors you have worked with (Shopify Payments, Whop, Stripe, etc.).
Approximately how many disputes you have managed.
Your average dispute win rate (required).
Examples of the fashion brands or stores you have worked with.
Your hourly rate or monthly salary expectation.

If you have a proven history of achieving high dispute win rates and know exactly how to build strong evidence packages for Shopify Payments and similar processors, we'd love to hear from you.

SKILL REQUIREMENT

E-Commerce Shopify Chargeback Analysis

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Dispute Manager – Shopify Fashion Dropshipping (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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