Remote Operations Coordinator | Customer Success | Full-Time

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

$8hr - $15hr USD

HOURS PER WEEK

45

DATE UPDATED

Jul 25, 2026

JOB OVERVIEW

# Remote Operations Coordinator | Customer Success | Full-Time

**Location:** Remote

**Schedule:** Full-Time | Arizona Business Hours (MST)

**Pay:** $8-$15 USD/hour (DOE), Paid Weekly

---

## We're Not Looking for Just Another Virtual Assistant.

We're looking for someone who takes ownership.

Someone who enjoys solving problems before anyone else notices them.

Someone who takes pride in keeping customers happy, projects organized, and teammates supported.

If you naturally stay organized, communicate exceptionally well, and enjoy helping people, keep reading.

---

# About the Position

We're hiring a full-time Remote Operations Coordinator to support a fast-growing home services company based in Phoenix, Arizona.

Our customers contact us during some of the most stressful times in their lives. Whether they're dealing with property damage, insurance claims, or scheduling repairs, they rely on us to communicate clearly, stay organized, and deliver an exceptional experience.

Your role is to help make that happen.

This is **not** an entry-level administrative position.

You'll be one of the first people our customers speak with and one of the key tea ---------- mbers responsible for keeping projects organized from the initial phone call through final payment.

---

# Your Mission

Your job is simple:

**Keep customers informed.**

**Keep projects moving.**

**Make sure nothing falls through the cracks.**

---

# What You'll Be Responsible For

## Customer Communication

* Answer inbound phone calls professionally
* Schedule appointments
* Respond to emails and text messages
* Follow up with leads and existing customers
* Keep customers informed throughout every stage of their project
* Deliver outstanding customer service on every interaction

---

## Project Coordination

* Track active projects from beginning to completion
* Keep projects moving on schedule
* Coordinate with field staff and office personnel
* Ensure work authorizations and required documents are completed
* Keep customer files organized and current inside our CRM
* Identify issues before they become larger problems

---

## Sales Support

* Follow up on estimates
* Contact customers who have not yet made a decision
* Schedule follow-up appointments
* Document customer conversations accurately

---

## Billing & Collections

* Verify customer deposits have been received
* Monitor progress payments
* Follow up on unpaid invoices
* Help collect outstanding balances professionally

---

## Insurance Coordination

* Communicate with insurance representatives
* Track claim progress
* Help ensure required documentation is submitted promptly

---

# You'll Be Successful If You...

* Enjoy helping people.
* Love staying organized.
* Communicate professionally.
* Take ownership of your work.
* Notice details others miss.
* Stay calm under pressure.
* Solve problems without waiting to be told.
* Learn new software quickly.

---

# Minimum Requirements

* Excellent spoken English that is easily understood by U.S. customers.
* Excellent written English.
* Previous phone-based customer service experience.
* Reliable high-speed internet (25 Mbps minimum).
* Quiet home office.
* Reliable computer and quality headset.
* Comfortable working Arizona business hours.

---

# Bonus Experience

Experience with any of the following is a plus:

* Construction
* Restoration
* Roofing
* Insurance claims
* Scheduling
* Collections
* CRM software
* Google Workspace
* Customer service

---

# This Position Is NOT a Good Fit If You...

* Dislike talking on the phone.
* Prefer little customer interaction.
* Need constant supervision.
* Frequently miss deadlines.
* Struggle with multitasking.
* Have a noisy work environment or unreliable internet.
* Are looking for temporary or freelance work.

---

# What We Offer

* Full-time, long-term employment
* Weekly pay
* Stable workload
* Ongoing training
* Opportunities for increased responsibility and advancement as our company grows
* A supportive team that values professionalism, accountability, and excellent customer service

---

# How to Apply

**Incomplete applications will not be reviewed.**

Please submit **ALL** of the following:

* Resume
* Internet speed test screenshot
* Computer specifications screenshot
* Photo of your home office
* One 45-60 second audio recording reading the script below
* One 3-5 minute video answering the questions below

---

# Audio Recording

Please read the following exactly as written.

We use this recording to evaluate pronunciation, professionalism, confidence, pace, and overall phone presence.

> "Thank you for calling our office. This is [Your Name]. How may I help you today?
>
> I'm sorry to hear you're dealing with water damage and possible asbestos concerns. I'll be happy to help.
>
> Let me gather a little information so we can get a technician to your property as quickly as possible.
>
> Can you please confirm your address and the best phone number to reach you?
>
> I also want to verify whether this loss may involve insurance coverage and whether any additional authorization or documentation will be required.
>
> I have your appointment confirmed for 1347 East Thunderbird Road on Thursday, the thirteenth, at approximately 3:30 p.m.
>
> Thank you for calling. We look forward to helping you."

---

# Video Questions

Please answer all of the following in one 3-5 minute video.

* Tell us about yourself professionally.
* Describe your customer service experience.
* What accomplishment are you most proud of in your previous job?
* Tell us about the busiest day you've ever had at work and how you handled it.
* Tell us about a difficult customer and how you resolved the situation.
* Describe a mistake you made at work and what you learned from it.
* Why do you believe you'd be a great fit for this role?

---

# Final Step

To show you've read this posting carefully, begin your application with the words:

## **HIRING MANAGER**

Applications missing this phrase or any of the requested items will not be reviewed.

We're looking for someone who wants a long-term career, enjoys helping people, takes ownership, and thrives in a fast-paced environment. If that sounds like you, we'd love to review your application.

SKILL REQUIREMENT
Project Management Customer Support Office and Administration
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0007
Controller Execution Time ( Jobseekers / Job )  0.0150
Total Execution Time  0.0163
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,522,992 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Remote-Operations-Coordinator-Customer-Success-Full-Time-1696265
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0099 seconds)  (Hide)
0.0003   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0003   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1696265
 LIMIT 1 
0.0003   SELECT *
FROM `employers`
WHERE `employer_id` = 835383
 LIMIT 1 
0.0015   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1696265
AND `misc`.`id` IS NULL 
0.0032   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-30',ej.date_added) duration_days, DATEDIFF('2026-07-30',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-30',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1696265' 
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1696265 
0.0011   UPDATE employer_jobs SET hit_counts = '***Jul-25-2026=997***Jul-26-2026=272***Jul-29-2026=1***Jul-30-2026=1' WHERE job_id= '1696265'  
0.0005   UPDATE employer_jobs SET monthly_hits = '***Jul-2026=1271' WHERE job_id= '1696265'  
0.0003   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1696265' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1696265 
0.0013   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '835383'
AND `date_added` >= '2022-06-08' 
0.0003   select * from teasers 
0.0002   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)