Remote Customer Service & Project Coordinator (Construction / Restoration)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

$1,000-$2,000 month USD

HOURS PER WEEK

45

DATE UPDATED

Jul 25, 2026

JOB OVERVIEW

Remote Customer Service & Project Coordinator (Construction / Restoration)

Location: Remote (Arizona Business Hours - MST)

Compensation: $8-$15 USD/hour (depending on experience)

---

About Us

We are a fast growing Arizona restoration company that specializes in water, fire, mold, asbestos, reconstruction, and roofing services. Our reputation has been built on doing the right thing, taking exceptional care of our customers, and providing outstanding communication throughout every project.

We're looking for a long-term tea ---------- mber who enjoys helping people, thrives in a fast-paced environment, and takes pride in keeping projects organized from the first phone call through final payment.

This is not a simple virtual assistant role.

You will be one of the first voices our customers hear and one of the most important people ensuring every project stays organized, every customer stays informed, and nothing falls through the cracks.

---

What You'll Do

Customer Communication

* Answer inbound phone calls professionally
* Schedule inspections and appointments
* Conduct outbound calls to leads and existing customers
* Follow up on estimates
* Keep customers informed throughout the life of their project
* Respond to customer emails and text messages
* Provide an exceptional customer experience on every interaction

---

Project Coordination

* Track every project from start to finish
* Ensure projects continue moving forward on schedule
* Identify bottlenecks before they become problems
* Verify all required paperwork has been completed
* Ensure work authorizations are signed before work begins
* Ensure estimates, contracts, and required forms are completed and uploaded
* Keep customer files organized and current inside our CRM
* Coordinate with technicians, project managers, and office staff

---

Billing & Collections

* Confirm initial deposits are received before work begins
* Monitor progress payments throughout projects
* Follow up on unpaid invoices
* Collect outstanding balances professionally
* Ensure payment terms are being followed

---

Insurance Coordination

* Communicate with insurance adjusters
* Track claim status
* Monitor required documentation
* Help move insurance claims toward approval

---

Customer Service

* Resolve customer concerns professionally
* Escalate issues when necessary
* Keep customers informed throughout their project
* Help create a five-star customer experience

---

Success in This Role Means

You will be successful if:

* Customers receive quick, friendly communication.
* Projects stay organized and on schedule.
* Job files are complete and accurate.
* Work authorizations are never missing.
* Payments are collected on time.
* Nothing falls through the cracks.
* Tea ---------- mbers can rely on you to stay one step ahead.

---

We're Looking For Someone Who

* Speaks fluent, professional English that is easily understood by customers in the United States.
* Has excellent written English.
* Is friendly, confident, and professional on the phone.
* Takes ownership instead of waiting to be told what to do.
* Notices problems before they become emergencies.
* Loves staying organized.
* Learns new software quickly.
* Is dependable and follows through.
* Remains calm under pressure.
* Is coachable and enjoys learning.
* Enjoys helping customers.

---

Requirements

* Excellent spoken and written English.
* Prior phone-based customer service experience (working with U.S. customers preferred).
* Comfortable working Arizona business hours year-round.
* Reliable internet connection (minimum 25 Mbps).
* Quiet home office with minimal background noise.
* Reliable computer and quality headset.
* Experience using CRM software is a strong plus.
* Experience with insurance claims, construction, restoration, or roofing is a strong plus.

---

This Position Is NOT a Good Fit If You

* Dislike talking on the phone.
* Prefer working with little customer interaction.
* Need constant supervision.
* Frequently miss deadlines.
* Struggle with multitasking.
* Have an unreliable internet connection or noisy work environment.
* Are looking for temporary or freelance work.

---

Growth Opportunity

We're looking for someone who wants a long-term career, not just another remote job.

As our company continues to grow, there will be opportunities for increased responsibility, leadership, and higher compensation for high performers.

---

Compensation

**$8-$15 USD per hour**, depending on experience.

---

How to Apply

**Incomplete applications will not be reviewed.**

Please submit **ALL** of the following:

* Resume
* Internet speed test screenshot
* Photo of your home office/workspace
* 45-60 second audio recording reading the script below exactly as written
* One 2-3 minute video answering the questions below

---

Video Questions

Please answer **all** of the following in a single **2-3 minute** video:

1. Tell us about yourself professionally.
2. Walk us through your customer service or coordinator experience.
3. Why are you interested in this position?
4. Tell us about a difficult customer you handled and how you resolved it.
5. Tell us about a mistake you made at work and what you learned from it.
6. Why should we hire you over the other applicants?

---

Audio Recording

Please read the following exactly as written.

We are evaluating pronunciation, professionalism, confidence, pace, and overall phone presence.

"Thank you for calling Arizona Restoration, proudly serving Phoenix, Arizona. This is [Your Name]. How may I help you today?

I'm sorry to hear you're dealing with water damage and possible asbestos concerns. I'll be happy to help.

Let me gather a little information so we can get a technician to your property as quickly as possible.

Can you please confirm your address and the best phone number to reach you?

I also want to verify whether this loss may involve insurance coverage and whether any additional authorization or documentation will be required.

I have your appointment confirmed for 1347 East Thunderbird Road on Thursday, the thirteenth, at approximately 3:30 p.m.

Thank you for calling Zona Restoration. We look forward to helping you."

---

Attention to Detail

To show that you carefully read this entire job posting, begin your application with the words:

## **HIRING MANAGER**

Applications missing this phrase or any of the requested items will not be reviewed.

We look forward to meeting candidates who are dependable, organized, customer-focused, and excited to build a long-term career with our growing team.

SKILL REQUIREMENT
Construction Project Manager Phone Support Customer Service
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0008
Controller Execution Time ( Jobseekers / Job )  0.0145
Total Execution Time  0.0159
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,523,304 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Remote-Customer-Service-Project-Coordinator-Construction-Restoration-1696260
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0094 seconds)  (Hide)
0.0003   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0003   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1696260
 LIMIT 1 
0.0003   SELECT *
FROM `employers`
WHERE `employer_id` = 835383
 LIMIT 1 
0.0013   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1696260
AND `misc`.`id` IS NULL 
0.0005   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-29',ej.date_added) duration_days, DATEDIFF('2026-07-29',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-29',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1696260' 
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1696260 
0.0008   UPDATE employer_jobs SET hit_counts = '***Jul-25-2026=997***Jul-26-2026=292***Jul-29-2026=3' WHERE job_id= '1696260'  
0.0006   UPDATE employer_jobs SET monthly_hits = '***Jul-2026=1292' WHERE job_id= '1696260'  
0.0009   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1696260' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1696260 
0.0029   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '835383'
AND `date_added` >= '2022-06-08' 
0.0004   select * from teasers 
0.0003   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)