Head of Customer Experience & Retention (Shopify / Klaviyo / Subscription E-commerce)

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: TYPE OF WORK

Full Time

: SALARY

2000

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 19, 2026

JOB OVERVIEW

Head of Customer Experience & Retention
We're building one of the fastest-growing children's wellness brands in America.
Our mission is simple:
Help parents naturally support their children's focus, mood, and behavior while creating an unforgettable customer experience.
We're looking for someone who doesn't just send emails.
We're looking for someone who wants to build the entire customer experience.
You will own everything that happens after a customer purchases.
This includes:
• Customer onboarding
• Email marketing
• SMS marketing
• Subscription retention
• Customer education
• Customer journey mapping
• Customer experience
• Klaviyo
• Shopify
• Recharge
• Reviews
• Referral programs
• Customer loyalty
You will work directly with the founder to create one of the best customer experiences in ecommerce.
This is NOT a typical VA position.
You will have ownership.
You will help shape the future of the company.
Requirements
Advanced Klaviyo experience
Shopify experience
Subscription ecommerce experience
Strong copywriting
Excellent English
Strong analytical skills
Experience increasing customer lifetime value
Experience reducing churn
Ability to think strategically, not just execute tasks
Highly organized
Loves solving customer problems
Bonus Points
Experience with:
Recharge
Postscript
Attentive
Triple Whale
Rebuy
Okendo
Gorgias
To Apply
Please answer these questions:
What ecommerce brands have you worked with?
What was the biggest increase in retention you've helped create?
What Klaviyo flows have you personally built?
What is one thing most ecommerce brands do wrong after someone purchases?
If a customer bought Bloomwise today, what would you send them during the first 30 days?
Please include a Loom video introducing yourself.

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Head of Customer Experience & Retention (Shopify / Klaviyo / Subscription E-commerce)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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