Customer Support & Operation (Philippines Branch)

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: TYPE OF WORK

Full Time

: SALARY

25000 - 35000 PHP Pesos

: HOURS PER WEEK

40

: DATE UPDATED

Jul 24, 2026

JOB OVERVIEW

Job Title: Customer Support & Operation (Philippines Branch)
Company: Connex Global Communications Inc. o/a PhoneBox
Location: Metro Manila, Philippines ( IBM Plaza, 8 Eastwood Ave, Quezon city. )

COMPANY OVERVIEW:
Connex Global Communications Inc. o/a PhoneBox, established in 2011, operates in both Canada and the US. Our mission is to provide fast, affordable, and reliable phone service options to newcomers, travelers, students, and workers. We are dedicated to helping our customers easily access internet and communication services, ensuring they are connected wherever they go. As we expand our operations, we are looking for a reliable and capable Customer Service representative & Operation to join our teams, including Customer Support, Operations, and Sales.

POSITION OVERVIEW:
We are seeking an experienced Customer Service Manager to lead and oversee our Philippines-based customer support team. The ideal candidate will have a proven track record in team leadership and development, and will be responsible for managing daily operations of the Manila support team to ensure high standards of customer service, operational efficiency, and compliance with company policies. This role serves as the primary leadership point for performance management, quality assurance, and cross-department collaboration, while ensuring local execution aligns with the company’s global objectives and service standards. (This position requires on-site work at the office.)

We are seeking an experienced Customer Service representative to join our team in the Philippines, the ideal candidate will have experience how to handle a different scenarios of the problem resolve and giving resolution to the client via multiples channels (both offline and online), This role will require you to work on site in the office. Not available to work remotely.

JOB DESCRIPTION
- Receiving and processing inquiries for account changes and customer care topics over phone, Livechat, email, and SMS texts
- Follow and respond to inquiries based on guidelines provided by Operations & Customer Support Manager and relation Manager
- Respond to inquiries in a timely and professional manner
- Assist management with administrative duties
- Ensure that all communications are returned/responded to within 24 hours or by the next business day to maintain efficient information flow
- Process online activations, suspensions, restoration, and other account changes following guidelines in timely manner
- Reporting concerned items daily to the manager and write the weekly report on tasks performed and expectations for next week.
- Processing backend related operation such as payment, billing, account changes, refunds, Account receivable, Data entry
- Conducting interviews, onboarding, training to new and existing team
- Working on retention and out-bound calls sales to new and existing users

REQUIREMENTS
- General office/administrative skills, with above-average writing skills
- Good English proficiency, written and verbal
- Handle customer inquiries, complaints, billing questions and payment issues/services
- Good Communicator, detail oriented, organized, computer savvy and a multitasker
- Ability to function well in a busy and high volume environment.
- Ability to work effectively, both independently and as part of a team.
- Ability to consistently offer professional and engaging customer service.
- Ability to work weekends as needed
- Intermediate to advanced skills using a variety of computerized software packages such as Microsoft Office Suite

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Customer Support & Operation (Philippines Branch)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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