Customer Service Manager (Philippines Branch)

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TYPE OF WORK

Full Time

SALARY

50,000 - 80,000 PHP Pesos

HOURS PER WEEK

40

DATE UPDATED

Jul 24, 2026

JOB OVERVIEW

Job Title: Customer Service Manager (Philippines Branch)
Company: Connex Global Communications Inc. o/a PhoneBox
Location: Metro Manila, Philippines ( IBM Plaza, 8 Eastwood Ave, Quezon city. )

COMPANY OVERVIEW:
Connex Global Communications Inc. o/a PhoneBox, established in 2011, operates in both Canada and the US. Our mission is to provide fast, affordable, and reliable phone service options to newcomers, travelers, students, and workers. We are dedicated to helping our customers easily access internet and communication services, ensuring they are connected wherever they go. We are looking for a reliable and capable Customer Service Manager to lead and support our teams, including Customer Support and Operations.

POSITION OVERVIEW:
We are seeking an experienced Customer Service Manager to lead and oversee our Philippines-based customer support team. The ideal candidate will have a proven track record in team leadership and development, and will be responsible for managing daily operations of the Manila support team to ensure high standards of customer service, operational efficiency, and compliance with company policies. This role serves as the primary leadership point for performance management, quality assurance, and cross-department collaboration, while ensuring local execution aligns with the company’s global objectives and service standards. (This position requires on-site work at the office.)

KEY RESPONSIBILITIES:
- Manage and oversee existing teams (Customer Support & Operations) and potential new hires, ensuring alignment with company goals.
- Represent Connex Global Communications Inc. at business meetings, conferences, and partner engagements in various locations, both domestically and internationally.
- Develop and execute strategies for expanding operations and improving customer experience.
- Handle daily operations and provide support on hiring & onboarding processes
- Collaborate closely with the leadership team in Canada to align operational strategies with broader company objectives.
Receiving and processing inquiries for account changes and customer care topics over
phone, LiveChat, email, others channels and SMS texts
- Learn and recognize past and current promotions and plan offerings
- Attend meetings with relation managers if requested
- Reporting concerning items daily to the Vancouver branch manager and write the weekly report on tasks
performed and expectations for next week.
- Maintaining information on clients’ accounts on the System.
- Follow and respond to inquiries based on guidelines provided by the Direct Customer Care
Manager in the Vancouver Branch.
- Respond to the inquiries in a timely and professional manner
- Ensure that all communications are returned/responded to within 24 hours or by the next
business day to maintain efficient information flow
- Process online activations, suspensions, restoration, and other account changes following
guidelines in a timely manner
- Attend training and conferences to learn systems, processes, and new features.


KEY REQUIREMENTS:
- Location: Must reside near Metro Manila.
- Willingness to travel frequently for meetings, conferences, and business trips (domestic and international).
- Strong experience in managing teams, with a focus on Customer Support and Operations
- Strong communication skills in English (both verbal and written).
- Experience in the telecommunications industry is a bonus
- Highly ambitious and self-motivated with strong leadership qualities.

BENEFITS:
- Competitive salary package
- Travel opportunities for business meetings and conferences
- Opportunity to play a key role in a growing, dynamic company
- Career development and leadership growth potential

If you are an ambitious leader with a passion for driving success and have the skills to manage and grow teams, we want to hear from you! Apply today and be part of the Connex Global Communications Inc. team.

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