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TYPE OF WORK
Full Time
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SALARY
$5.00 per hour
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HOURS PER WEEK
40
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DATE UPDATED
Jul 24, 2026
Conduct outbound calls to patients for appointment reminders and balance notifications, ensuring timely communication ahead of scheduled visits
Follow up on outstanding patient balances and coordinate payment arrangements to maintain healthy accounts receivable
Monitor and track insurance claim statuses through online portals such as Dental Exchange and Delta Dental, identifying and resolving processing delays
Document all patient interactions, call outcomes, and claim updates thoroughly within the practice management system
Communicate with insurance companies directly via phone when portal information is unavailable or requires escalation
Provide weekly progress reports to management on collections activity and claim resolution outcomes
Requirements:
Prior experience working in a dental or orthodontic office environment, preferably US-based practices
Bilingual fluency in both Spanish and English with strong verbal and written communication skills
HIPAA certification and thorough understanding of patient privacy and confidentiality regulations
Experience navigating insurance portals and following up on claim statuses
High level of attention to detail, particularly when handling sensitive patient financial information
Ability to work independently and manage daily tasks with minimal supervision
Scope:
Full-time engagement at 40 hours per week, aligned to the client's US time zone
Operate within the practice's Edge software by Ortho II for patient records and documentation
Handle sensitive patient data including billing, responsible party designations, and insurance information in full compliance with HIPAA
Serve as a virtual extension of both the front desk and financial departments
Provide end-of-day shift updates summarizing completed tasks and outstanding items
