"English-Speaking Customer Service & Support Assistant — Remote

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: TYPE OF WORK

Full Time

: SALARY

500

: HOURS PER WEEK

TBD

: DATE UPDATED

Jul 24, 2026

JOB OVERVIEW

About the Company
We are a construction company specializing in chimney rebuilds, masonry work, roofing, and home remodeling. We work
with homeowners and contractors to deliver high-quality results, and we are growing fast. We are looking for a reliable,
detail-oriented Virtual Assistant whose main focus will be data entry and customer service support.
About the Role
This role is centered on two things: keeping our data accurate and organized, and delivering excellent customer service
to homeowners and contractors. You will report directly to and take direction from our Office Manager, who will assign
your tasks, set your priorities, and oversee your day-to-day work. At the same time, you'll need to be a strong team
player, since your work will at times require coordinating and communicating with other members of the company team.
We will train you on our tools and systems. What we cannot train is attitude, organization, work ethic, and English
fluency — those must already be yours.
Your Day-to-Day Responsibilities
Data Entry (core focus) - Perform accurate and timely data entry into Google Sheets/databases (project details, leads,
client information) - Update and maintain a client/project tracking spreadsheet (leads, status, follow-ups) - Maintain
organized client and project records and files in Google Drive - Handle multiple tasks simultaneously and prioritize
without losing attention to detail
Customer Service (core focus) - Handle inbound and outbound customer calls professionally — homeowners and
contractors inquiring about chimney, masonry, roofing, and remodeling services - Respond to customer inquiries via

email, chat, and phone - Schedule and manage appointments and estimates using Google Calendar - Draft and respond
to professional emails on behalf of the company - Follow up with clients who have not responded to estimates or
inquiries — by email and phone
General Support - Be proactive — flag issues, suggest improvements, and take initiative without being asked
Requirements
The following are non-negotiable: - 100% English mastery — written and spoken. You must be able to communicate
with US-based homeowners and contractors with no language barrier. This will be tested during the interview process. -
Proven experience as a Virtual Assistant, Data Entry Clerk, or Customer Service Representative - Strong proficiency in
Google Workspace (Gmail, Docs, Sheets, Calendar, Drive) — this is one of our most-used tools day to day - Self motivated and proactive — able to manage your daily workload with minimal need for check-ins, while reporting to and
taking direction from our Office Manager - Strong team player — able to coordinate and communicate effectively with
other members of the company team when needed - Comfortable making/receiving phone calls (VoIP experience is a
plus) - Excellent typing speed and attention to detail - Stable, reliable internet connection — this is a remote role and
connectivity is critical - Backup internet option in case of outages (highly recommended) - Available during US business
hours (Eastern Time)
Nice to Have
Spanish language skills — a plus, not required
Experience with Houzz Pro, Jobber, Buildertrend, or similar construction software
Experience with Google Voice or similar calling software (RingCentral, Aircall, etc.)
Background in customer service or administrative support
What We Offer
Long-term freelance contract opportunity with a growing company
Independent contractor relationship (freelance services agreement)
Remote work — services performed from your home office
Opportunity for long-term collaboration based on performance and business needs
Training on all our tools and systems
Clear expectations and direct communication
Starting salary: $2–3 USD/hour, full-time (40 hours/week), based on experience and skills
All contractors begin with a paid trial period of one (1) to two (2) weeks, depending on the mutual agreement reached
between both parties. This trial period allows both parties to evaluate compatibility, performance, communication, and
overall fit before entering into a long-term freelance agreement. Compensation for the trial period will be discussed and
agreed upon during the interview process.
Screening Questions
1. Tell us in English: what data entry or customer service jobs have you done before?
2. Have you ever talked to an angry customer on the phone? What happened?
3. Do you use Google Sheets, Gmail, and Google Calendar? How often?

SKILL REQUIREMENT

Data Entry English Speaking Customer Service

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"English-Speaking Customer Service & Support Assistant — Remote

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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