Medical Billing & Patient Care Coordinator (Permanent WFH)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

Php45k to Php50k/month (depends on exp)

: HOURS PER WEEK

40

: DATE UPDATED

Jul 24, 2026

JOB OVERVIEW

*** PLEASE READ BEFORE APPLYING ***

We are currently looking for candidates who are not actively working with another client or company.

Please read the entire job post carefully before completing the application form. Your application, along with your updated resume, will be reviewed directly by the Account Manager.

If you have the relevant experience and are interested in the role, please complete the Google Form and upload your updated resume. ----------

Company: Call Hero Technologies Inc.
Website: ----------
Location: Burnaby, Canada

About Call Hero

Call Hero is a growing Canadian SaaS company that provides AI-powered communication solutions for healthcare clinics, including physiotherapy, chiropractic, dental, and other allied health practices.

About the Role

Our client is one of the most established physiotherapy clinics in Ontario, Canada, known for providing exceptional patient care and helping people get back to doing what they love. They take pride in building strong relationships with their patients and are committed to delivering a high standard of service every step of the way.

As the clinic continues to grow, they're looking for an experienced Medical Billing & Patient Care Coordinator to join their team.

This role combines Ontario medical billing with patient coordination. In addition to managing billing and insurance processes, you'll play an important role in helping patients stay engaged with their care by following up on appointments, reducing no-shows, and encouraging patients to continue with their recommended treatment plans.

If you enjoy speaking with patients, building rapport, and helping keep clinic schedules full, we'd love to hear from you.

Work Setup: Remote (Work from Home)
Schedule: Full-time | 40 hours per week

?? What We're Looking For:

> At least 1 year of medical billing experience Clinical or Healthcare industry setting such as Physiotherapy, Chiropractic, > Physical Therapy, Dental, Osteopathy, or Naturopathy
> Experience with Ontario MVA billing is required
> Strong knowledge of Ontario auto insurance processes, including OCF forms, treatment plan submissions, and adjuster communication
> Experience processing WSIB, Extended Health Care (EHC), private pay, and direct insurance billing
> Experience following up on outstanding Accounts Receivable (AR)
> Previous experience in a healthcare administrative, front desk, or patient coordinator role
> Excellent written and spoken English communication skills
> Confident speaking with patients over the phone and building positive relationships
> Strong customer service skills with professional phone etiquette
> Experience booking appointments, following up with patients, or working in a patient-facing role is highly preferred
> Candidates with appointment setting, patient retention, or healthcare sales experience are encouraged to apply
> Experience using Walnut EMR or a similar cloud-based EMR system is an advantage
> Highly organized, detail-oriented, and able to work independently in a remote environment

?? What You'll Be Doing:

> Manage Ontario MVA treatment plans and insurance submissions
> Follow up with insurance adjusters regarding approvals and outstanding claims
> Process WSIB, Extended Health Care (EHC), private pay, and direct insurance billing
> Handle Accounts Receivable (AR) follow-up, including unpaid balances from insurance companies and lawyers
> Welcome new MVA patients and provide excellent customer service
> Schedule, confirm, and rebook patient appointments
> Proactively follow up with patients to reduce no-shows and encourage appointment attendance
> Reach out to patients who have missed appointments or paused treatment to help them get back on schedule
> Build trust with patients while helping them understand the importance of completing their treatment plans
> Perform billing audits and maintain accurate documentation
> Keep patient records up to date in the clinic's EMR system

If you're looking for a long-term opportunity where you can combine your Ontario medical billing expertise with excellent patient communication skills, we'd love to hear from you.

SKILL REQUIREMENT

Sales Support Appointment Setting Medical Billing

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0125
Total Execution Time	0.0138

GET DATA

No GET data exists

MEMORY USAGE

1,524,560 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Medical-Billing-Patient-Care-Coordinator-Permanent-WFH-1695820

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0072 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1695820 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 274591 LIMIT 1
0.0008	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1695820 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-30',ej.date_added) duration_days, DATEDIFF('2026-07-30',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-30',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1695820'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1695820
0.0010	`UPDATE employer_jobs SET hit_counts = '*Jul-24-2026=676Jul-25-2026=154Jul-26-2026=44*Jul-30-2026=1' WHERE job_id= '1695820'`
0.0008	`UPDATE employer_jobs SET monthly_hits = '***Jul-2026=875' WHERE job_id= '1695820'`
0.0003	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1695820' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1695820
0.0016	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '274591' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1785378248
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Medical-Billing-Patient-Care-Coordinator-Permanent-WFH-1695820
csrf-token	3cb18cb9ada8222b5a7b1f07f1567e8a

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.84
HTTP_DNT

Medical Billing & Patient Care Coordinator (Permanent WFH)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?