Customer Service Representative - Home Services (ServiceTitan Preferred)

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: TYPE OF WORK

Full Time

: SALARY

$7/hour (USD)

: HOURS PER WEEK

40

: DATE UPDATED

Jul 24, 2026

JOB OVERVIEW

REMOTE CUSTOMER SERVICE REPRESENTATIVE - RESIDENTIAL HVAC & PLUMBING

We are a growing U.S. residential HVAC and plumbing service company looking for a dependable, warm, and highly organized Customer Service Representative. You will be one of the first voices our homeowners hear and an important part of a long-term team.

This is a full-time position for someone who takes ownership, communicates clearly, stays calm under pressure, and wants to build a lasting relationship with one company.

WHAT YOU WILL DO

- Answer inbound calls from U.S. homeowners with empathy, urgency, and professionalism.
- Ask focused questions, identify legitimate service demand, and work toward a booked appointment.
- Create and update accurate customer, location, job, and appointment records.
- Leave clear notes so dispatch and technicians have the information they need.
- Give customers honest updates and follow through on promised next steps.
- Make occasional outbound follow-up calls when assigned.
- Coordinate closely with dispatch and other tea ---------- mbers. The CSR captures and books demand; dispatch d ---------- technician routing.
- Help protect phone coverage, call quality, and the customer experience during busy periods.

WHAT WE ARE LOOKING FOR

- Excellent spoken and written English for phone-based customer service.
- ServiceTitan experience is heavily preferred. Please describe exactly how you used it.
- Residential HVAC, plumbing, electrical, or other U.S. home-services experience is strongly preferred.
- Strong experience with appointment booking, a CRM, or U.S.-based customer service may qualify if you learn software quickly.
- Calm judgment with upset customers and the ability to turn a difficult call into a clear next action.
- Accurate notes, dependable follow-through, and a team-first attitude.
- A quiet home office, quality headset, reliable high-speed internet, backup internet, and a practical backup-power plan.
- Ability to work this shift exclusively, without another job overlapping the scheduled hours.
- Interest in a stable, long-term working relationship.

SCHEDULE

- Monday through Friday, 8:00 a.m. to 4:00 p.m. U.S. Central Time.
- 40 paid hours per week: eight paid hours per day with no unpaid lunch. Brief paid breaks are coordinated around phone coverage.
- U.S. and Philippine holidays and company-closure days are regular workdays unless approved PTO is used.
- Very rare weekend coverage may be requested. It would normally replace a weekday. A true sixth workday requires a separate agreement and additional pay.

COMPENSATION AND PTO

- $7 USD per paid hour, paid for 40 hours per week.
- 15 paid-time-off days per year, accrued from day one at 1.25 days per month.
- PTO is normally available after 90 days; genuine emergencies may be considered earlier.
- This offer does not include a 13th-month payment.

HOW TO APPLY

Apply through OnlineJobs.ph and answer the application questions thoughtfully. Shortlisted applicants will receive instructions through OnlineJobs.ph for a recorded, approximately 10-minute AI phone interview. A human makes every hiring decision. If you need an accommodation or an alternative interview format, tell us in your application.

Please do not send a generic application. We especially want to understand your ServiceTitan experience, home-services experience, examples of handling upset customers, booking judgment, reliable work setup, and why you want a long-term role.

SKILL REQUIREMENT

Phone Support Customer Service Appointment Setting

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Customer Service Representative - Home Services (ServiceTitan Preferred)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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